Provisioning Coordinator

Daisy Communications; Nelson; On-site; GBP 24,000; Full time

Job summary

A leading telecommunications company in Nelson seeks a Data Provisioning Coordinator to manage orders and support installations. The role requires excellent communication skills and the ability to work independently. Benefits include 25 days holiday, personal development opportunities, and additional perks like a birthday day off and a referral scheme bonus.

Benefits

25 days holidays plus bank holidays

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Sim deals

Discounts at 1,200 retailers

Extra day off on your birthday

Responsibilities

• Manage orders from set-up to resolution.
• Make welcome calls and send confirmation emails.
• Handle first line installations support calls.
• Accurate input of order details onto all systems.
• Liaise with customers regarding order queries/amendments.
• Provide technical advice to customers/business partners.
• Co-ordinate jobs and arrange engineer visits.
• Deal with order rejections.
• Raise and resolve provisioning escalations and faults.
• Schedule and action tasks to completion within timescales.

Skills

Excellent telephone manner

Ability to manage own workload

Previous experience of Microsoft packages

Positive attitude towards work

Excellent communication skills

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £23,809.50 per annum

Location: Nelson, Lancashire

Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)

The Data Provisioning Coordinator is required to manage orders from the set-up to the resolution.

Responsibilities

• Task management.
• Make welcome/confirmation calls and send confirmation e-mails.
• Handle first line Installations support calls.
• Accurate input of order details onto all systems.
• Liaise with customers/business/resellers partners andsuppliers regarding order queries/amendments.
• Provide technical advice to customer/business partners/resellers and internal staff.
• Placement of all order types on Openreach and other Supplier Portals.
• Co-ordinate jobs/ arrange engineer visits.
• Deal with order rejections.
• Liaise with customers/ business partners and suppliers to resolve issues and provide regular updates.
• Raise and resolve provisioning escalations and faults.
• Check all accounts are set-up and billing correctly.
• Schedule and action all tasks to completion within specified timescales.
• Follow all procedures and deliver high level customer service for maximum customer satisfaction.
• Work towards set KPI’s, goals and objectives.
• Ensure all systems are kept fully updated for each action and point of customer contact.

Qualifications

• Excellent telephone manner
• Ability to manage own workload
• Previous experience of Microsoft packages
• A ‘can do’ and positive attitude towards work and personal development
• Excellent communication skills both verbal and written

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married

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