Provider Quality Support Officer

Spencer Clarke Group Ltd.; Middlesbrough; On-site; Full time

Job summary

A leading recruitment consultancy is seeking a Provider Quality Support Officer in Middlesbrough. This fixed-term role involves conducting service reviews, supporting quality improvements, and engaging with service providers to enhance service delivery. Ideal candidates will have GCSEs in Maths and English, and an NVQ in health and social care is desirable.

Qualifications

• Experience in developing and implementing systems is desirable.
• Knowledge of local authority functions is advantageous.

Responsibilities

• Conduct regular service reviews and compliance visits.
• Support quality improvement methods and service user feedback.
• Develop reporting systems for contract and quality issues.

Skills

Quality Improvement Methods

Service User Feedback

Education

GCSE in Mathematics

GCSE in English

NVQ in Health and Social Care

Job description

Provider Quality Support Officer
Fixed term contract - 37.00 hours per week.
Middlesbrough, UK
Salary: From £14.36 per hour

Spencer Clarke Group is seeking a Provider Quality Support Officer on behalf of a client in the Middlesbrough area. You will work within the finance, strategic procurement, and commissioning department. This role is a fixed-term contract, ending in December 2025.

Key Responsibilities:

• Conduct regular service reviews in line with the Contract Monitoring Framework, including compliance visits and audit-based assessments.
• Support the use of quality improvement methods involving service user feedback in monitoring activities.
• Develop reporting systems to advise Commissioning Officers on contract and quality issues, keeping them informed of monitoring outcomes.
• Maintain accurate records to support planning and forward work programmes.
• Engage with service providers to address key issues, monitor progress, and drive service improvements.
• Investigate and help resolve complaints, including participation in Strategy Meetings related to service concerns.

What we're looking for:

• GCSE or equivalent in Mathematics and English is essential.
• NVQ or equivalent in health and social care, along with experience in developing and implementing systems, is desirable.
• Knowledge of local authority functions and statutory duties is advantageous but not essential.

We are a leading specialist recruitment consultancy, connecting exceptional professionals in Clinical Psychology, Psychiatry, and other roles requiring advanced medical or professional registration, with transformative career opportunities. Our expertise and track record ensure we match talented individuals with roles where they can make a significant impact.

Contact Leasha today to explore how she can support your next career move.

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