Protective Security Document Management Lead

Pertemps Thames Water; Reading; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

26 days annual leave

Contributory pension

Performance-related pay

Health and wellbeing benefits

Cycle to Work

Job summary

Thames Water is seeking a Protective Security Document Management Lead in Reading. You will own the policies, standards, procedures and guidance that underpin Protective Security operations, ensuring accuracy, accessibility and regulatory alignment.

The role requires strong document control, governance and stakeholder engagement across the organisation. You will manage the full documentation lifecycle, support audits and ensure compliance while safeguarding people, assets and data.

Qualifications

• Proven experience in document management, policy development or governance.
• Strong writing and communication skills with the ability to translate complex information into clear documentation.
• Experience in regulated or security-focused environments is desirable.

Responsibilities

• Lead development, maintenance and governance of Protective Security policies, standards, procedures and guidance.
• Manage the full documentation lifecycle including drafting, review, approvals, version control and audits.
• Collaborate with stakeholders (Legal, Compliance, leadership) to produce clear, user-focused documentation and drive process improvements.
• Monitor regulatory changes and update documentation, ensuring communication, training and adoption across the organisation.
• Act as a trusted adviser on document governance and best practice.

Skills

Document control

Attention to detail

Stakeholder communication

Technical writing

Tools

Document management systems

Job description

As Protective Security Document Management Lead in Reading, the successful candidate will own the policies, standards, procedures and guidance underpinning Thames Water's protective security operations. This full-time post involves leading development, maintenance and governance of that framework, keeping every artefact accurate, accessible and aligned with regulatory, contractual and departmental requirements. Managing the full documentation lifecycle sits at the heart of the work, alongside reviewing content for compliance and safeguarding people, assets, operations and processes. Applicants should bring strong document control expertise, sharp attention to detail, excellent stakeholder communication and the confidence to challenge poor practice. The salary ranges from £34,240 to £46,000 per annum, dependent on skills and experience. Play a key role in protecting Thames Water by ensuring our Protective Security documentation is clear, compliant and fit for purpose.

As Document Management Lead, you’ll take ownership of the policies, standards, procedures and guidance that underpin our Protective Security operations. You’ll ensure documentation remains accurate, accessible and aligned with business, regulatory and departmental requirements, helping safeguard our people, assets, operations, processes and data.

What you will be doing as a Protective Security Document Management Lead:

• Lead the development, maintenance and governance of Protective Security policies, standards, procedures and guidance, ensuring compliance with regulatory, contractual and business requirements.
• Manage the full documentation lifecycle, including drafting, review, approval, version control, assurance activities, audits and archiving.
• Collaborate with business stakeholders, subject matter experts, Legal, Compliance and leadership teams to produce clear, user-focused documentation and drive continuous improvement of documentation processes and standards.
• Monitor regulatory and business changes, updating documentation as required and ensuring effective communication, training and adoption across the organisation.
• Act as a trusted adviser on document governance and best practice, promoting high standards of quality, compliance and document management throughout Protective Security.

The successful candidate will be required to undertake a Counter Terrorism Check (CTC) before starting in this role.

Location: Hybrid -Kemble Court – Reading

Hours of work: 36 Hours per week (Monday to Friday)

What you should bring to the role:

• Proven experience in document management, technical writing, policy development or governance, ideally within a regulated or security-focused environment.
• Strong writing, editing and communication skills, with excellent attention to detail and the ability to turn complex information into clear documentation.
• Experience managing document control or content management systems, with a good understanding of compliance, regulatory requirements and organisational governance.
• Strong stakeholder management, organisational and project management skills.

Desirable Experience:

• Experience within Critical National Infrastructure (CNI), the water industry or another highly regulated environment.
• Confident delivering presentations and briefings.

What’s in it for you:

• Offering a salary from £34,240 to £46,000 per annum depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Performance-related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values.

Working at Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.