Protective Security Document Management Lead

Pertemps; Reading; Hybrid; GBP 34,000 - 46,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

Health & wellbeing benefits

Job summary

Thames Water is seeking a Document Management Lead to own Protective Security documentation—policies, standards, procedures and guidance—ensuring clarity, accuracy and compliance across regulatory and business requirements. You will safeguard people, assets and data by maintaining governance and driving continuous improvement in documentation practices.

In this hybrid Reading-based role, you will collaborate with Legal, Compliance and leadership teams, manage the full lifecycle of documentation,

Qualifications

• Proven experience in document management, technical writing, policy development or governance, ideally within a regulated or security-focused environment.
• Strong writing, editing and communication skills with excellent attention to detail and the ability to turn complex information into clear documentation.
• Experience managing document control or content management systems, with a good understanding of compliance, regulatory requirements and organisational governance.

Responsibilities

• Lead the development, maintenance and governance of Protective Security policies, standards, procedures and guidance, ensuring compliance with regulatory, contractual and business requirements.
• Manage the full documentation lifecycle, including drafting, review, approval, version control, assurance activities, audits and archiving.
• Collaborate with business stakeholders, subject matter experts, Legal, Compliance and leadership teams to produce clear, user-focused documentation and drive continuous improvement of documentation processes and standards.
• Monitor regulatory and business changes, updating documentation as required and ensuring effective communication, training and adoption across the organisation.
• Act as a trusted adviser on document governance and best practice, promoting high standards of quality, compliance and document management throughout Protective Security.

Skills

Document management

Technical writing

Policy development

Governance

Stakeholder management

Project management

Attention to detail

Communication skills

Tools

Content management system

Document control system

Job description

Play a key role in protecting Thames Water by ensuring our Protective Security documentation is clear, compliant and fit for purpose. As Document Management Lead, you'll take ownership of the policies, standards, procedures and guidance that underpin our Protective Security operations. You'll ensure documentation remains accurate, accessible and aligned with business, regulatory and departmental requirements, helping safeguard our people, assets, operations, processes and data.

What you will be doing as a Protective Security Document Management Lead:

• Lead the development, maintenance and governance of Protective Security policies, standards, procedures and guidance, ensuring compliance with regulatory, contractual and business requirements.
• Manage the full documentation lifecycle, including drafting, review, approval, version control, assurance activities, audits and archiving.
• Collaborate with business stakeholders, subject matter experts, Legal, Compliance and leadership teams to produce clear, user-focused documentation and drive continuous improvement of documentation processes and standards.
• Monitor regulatory and business changes, updating documentation as required and ensuring effective communication, training and adoption across the organisation.
• Act as a trusted adviser on document governance and best practice, promoting high standards of quality, compliance and document management throughout Protective Security.

The successful candidate will be required to undertake a Counter Terrorism Check (CTC) before starting in this role.

Location: Hybrid - Kemble Court - Reading

Hours of work:

36 Hours per week (Monday to Friday)

What you should bring to the role:

To thrive in this role, the essential criteria you'll need are:

• Proven experience in document management, technical writing, policy development or governance, ideally within a regulated or security-focused environment.
• Strong writing, editing and communication skills, with excellent attention to detail and the ability to turn complex information into clear documentation.
• Experience managing document control or content management systems, with a good understanding of compliance, regulatory requirements and organisational governance.
• Strong stakeholder management, organisational and project management skills.

Desirable Experience:

• Experience within Critical National Infrastructure (CNI), the water industry or another highly regulated environment.
• Confident delivering presentations and briefings.

What's in it for you?

• Offering a salary from £34,240 to £46,000 per annum depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension - Defined Contribution - Maximum of 12% -2x employee contribution.
• Performance-related pay plan directly linked to company performance measures and targets
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.