Protection Adviser

The New Homes Group; Essex; Remote; GBP 25,000 - 50,000; Full time

Job summary

A prominent property services firm is seeking a Protection Adviser to manage customer protection applications and deliver exceptional service. The role requires excellent interpersonal skills and offers significant career development opportunities, including support for qualification. The ideal candidate will have experience in protection advice, and the starting salary is £25,000 plus commission.

Benefits

33 days paid holiday including Bank Holidays

Birthday off after probation

Contributory workplace pension

Wellbeing Employee Assistance Programme

Death in service cover

Health Care plan

Discounted Gym Membership

Salary Sacrifice Personal Car Leasing Scheme

Qualifications

• Proven track record in offering protection advice.
• Ability to work effectively on your own and in a team environment.

Responsibilities

• Manage customers' protection applications and needs.
• Contact customers to identify and fulfil protection needs.
• Retain existing protection policy arrangements.

Skills

Interpersonal skills

Customer service

Protection advice

Education

CeMAP 1 qualification (preferred)

Job description

Protection Adviser

Job Title: Protection Adviser

Location: Remote (Must be UK Based and will require occasional travel into one of our Colchester, Peterborough or Wakefield offices)

Rewards: Basic salary of £25,000 plus commission OTE £45K - £50K

Hours: Mon-Fri working three early shifts 9am-6pm and two late shifts 11am-8pm.

The New Homes Group

The New Homes Group as part of the Connells Group, has the enviable reputation of being the UK'S leading new homes specialist. Through our range of individual brands we specialise in facilitating the sales of new homes working with housebuilders, lenders and a nationwide network of estate agents. We offer a broad range of Mortgage Services together with Part Exchange, and Assisted Move. We work with most of the UK's top 20 housebuilders.

In 2024 we handled over 15,000 mortgage applications. Our Helpline teams and Mortgage and Protection Advisers have considerable knowledge and experience of mortgage products that are particularly geared towards the new homes market, as well as having established relationships with key mortgage lenders. As part of our 2025/2026 expansion plans, we are now looking to appoint additional individuals, who will have the opportunity to earn an industry leading salary package, and an unrivalled opportunity for career development and promotion, within The New Homes Group.

Protection Adviser Responsibilities

You will be part of a team who are responsible for proactively managing customers' protection applications and needs, which will involve keeping in regular contact with our clients, and appointed insurance companies delivering high levels of customer service at all times.

As a Protection Adviser, you will have a proven track record in offering protection advice and ideally you will hold a CeMAP 1 qualification although this is not essential. You will possess excellent interpersonal skills with an ability to work effectively on your own as well as in the team environment.

Main Purpose of Job

• Retain existing protection policy arrangements taken out by our customers.
• Minimise lost commission as a result of customers deciding to cancel protection application arrangements within the group.
• Arrange suitable protection policies according to individual customer need.
• Proactively contact our customers who have not made any mortgage protection arrangements to identify and fulfil protection needs.

Benefits

• Unrivalled opportunities for progression, promotion, and personal development in an expanding and market leading business.
• Pre-determined and supported career path to becoming a fully qualified Mortgage and Protection Adviser.
• Full support given towards achieving a full CeMAP qualification.
• 33 days paid holiday including Bank Holidays.
• Get your birthday off once probation is passed.
• Contributory workplace pension.
• 24 hour Wellbeing Employee Assistance Programme
• Death in service cover.
• Access to discounts platform, Perks at Work.
• Access to self-funded Health Care plan.
• Discounted medical assessment Health Screening.
• Discounted Gym Membership.
• Discounts on estate agency, mortgage and surveying services.
• Salary Sacrifice Personal Car Leasing Scheme available.

Your Future Starts Here. Many of our team members have built long-term, fulfilling careers with us, advancing into senior roles. If you're passionate about property and want to be part of a growing business, apply now or call our Recruitment Team for a confidential chat