Prosecutions Administration Apprentice

South Western News UK; Southampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A transportation company is seeking a Prosecutions Administration Clerk to manage customer queries regarding Penalty Fare Notices and perform administrative tasks. The ideal candidate will have a basic understanding of Microsoft packages and customer service experience, with excellent communication skills. This role offers a competitive salary and benefits, including free travel on train services.

Benefits

Free duty and leisure travel on SWR services for employees

Free leisure travel for spouse/partner and dependants

75% discount on many other train operating companies

Full training and support with development

Excellent pension scheme

Qualifications

• Excellent communication skills both written and verbal.
• Excellent attention to detail.
• Adaptable and flexible in line with business needs.
• Able to use initiative and work well individually and as part of a team.
• Willingness to learn new systems.

Responsibilities

• Supporting customer queries relating to prosecutions cases.
• Producing and processing paperwork related to prosecutions.
• Collate relevant documentation for prosecutions cases.
• Ensure information is managed according to GDPR.
• Escalate complex cases to a Prosecutions Case Officer.

Skills

Basic understanding of Microsoft packages

Customer service

Education

GCSE grade 4 /C or above in English and Maths

Tools

Microsoft Office

Job description

Overview

Please note you will need to be aged 16–18 on 1 September 2026 to be considered for this opportunity.

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

Working in a small team as a Prosecutions Administration Clerk, you will promptly and efficiently deal with customer queries and carry out the administrative tasks and processes related to Penalty Fare Notices, Unpaid Fares Notices and Prosecution Reports. Often first contact with our customers.

Responsibilities

• Supporting customer queries relating to prosecutions cases through promptly answering emails.
• Producing and processing paperwork, penalty fares, unpaid fares notices, prosecutions settlements as directed by the Prosecutions and Fraud Manager or nominated deputy.
• Collate relevant documentation and maintain relevant systems related to prosecutions cases as required.
• Ensure all information and paperwork is collated/stored and recorded/stored in line with GDPR.
• Escalate complex cases to a Prosecutions Case Officer for further enquiry.
• Undertake any specific tasks as directed by the Prosecutions and Fraud Manager or nominated deputy.

Requirements

• Basic understanding of Microsoft packages/ Customer service

Qualifications (Desirable)

• GCSE grade 4 /C or above in English and Maths or Level 2 functional skills.
• Excellent communication skills both written and verbal.
• Excellent attention to detail.
• Adaptable and flexible in line with business needs.
• Able to use initiative and work well individually and as part of a team.
• Proficient in Microsoft Office.
• Willingness to learn new systems.

About the location

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

Working an average of 37 hours per week over 5 days

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

Inclusion and support

We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Links: https://exceptionalindividuals.com/neurodiversity/

Links: https://www.healthassured.org/blog/neurodiversity/