Proposition Delivery Manager

BOOTS; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in retail seeks a Proposition Development Manager to innovate customer propositions across Beauty and General Merchandise. This role is crucial for boosting customer experience and aligning strategies with business goals while collaborating cross-functionally to implement market insights.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling and support

Qualifications

• Proven experience in proposition development or product management in a retail or customer-facing business.
• Strong understanding of market trends and customer needs in retail.
• Ability to manage multiple projects and meet deadlines.

Responsibilities

• Lead development of customer propositions across General Merchandise and Beauty.
• Conduct market research and competitor analysis.
• Collaborate with internal stakeholders for successful proposition delivery.

Skills

Proposition development

Strategic thinking

Communication

Analytical mindset

Project management

Job description

Recruitment Partner: Matt Haywood - [e-mail]

Contract type: 2 year secondment / fixed term

About the role

At Boots, we want to ensure that our offerings remain relevant, appealing and competitive in a fast-changing retail landscape. This role(s) will at the forefront in ensuring the delivery of new propositions across the Beauty and General Merchandising in both a timely and engaging manner. Previously roles in this area have been responsible for the delivery of the Beauty Only store at Battersea, driven the development of the Skincare of the Future proposition while currently leading the implementation Fragrance executions across the estate.

As a Proposition Development Manager at Boots UK, you'll play a key role in the development, implementation, and delivery of customer propositions across various categories. You'll be responsible for driving innovative and compelling value propositions that meet the needs of our customers, align with our business goals, and help differentiate Boots UK in the competitive retail landscape. You will work closely with cross-functional teams, including marketing, commercial, and customer insight, to develop strategies that enhance the Boots customer experience.

Proposition Development - Lead the development and evolution of customer propositions across categories within the General Merchandise and Beauty Business Units, ensuring alignment with Boots' business strategy and customer needs.

Market & Customer Insight - Using-depth customer research and competitor analysis to understand market trends, customer preferences, and identify opportunities for proposition innovation and improvement.

Collaboration - Work closely with key internal stakeholders, such as Marketing, Merchandising, Product teams, and Operations, to ensure propositions are commercially viable, customer-centric, and deliver measurable business outcomes.

Strategic Planning - Develop clear, actionable plans to launch and enhance customer propositions, ensuring consistency across all in-store touchpoints.

Business Performance Monitoring - Analyse the performance of propositions post-launch, making adjustments as necessary to drive KPIs such as customer acquisition, retention, and profitability.

What you'll need to have

• Proven experience in proposition development, product management, or a similar strategic role within a retail, FMCG, or customer-facing business.
• Strong understanding of customer needs, market trends, and competitive dynamics in retail.
• Demonstrated ability to think strategically while executing tactically in a fast-paced environment.
• Exceptional communication and influencing skills, with the ability to engage and build relationships across all levels of the business.
• Analytical mindset, with experience in using data and customer insights to drive decision-making and performance improvements.
• Strong project management skills, with a proven ability to manage multiple projects simultaneously and meet deadlines.
• A passion for retail, innovation, and customer-centric thinking.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

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