Proposition Delivery Manager

Stellar Select; England; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a skilled Proposition Delivery Manager to lead strategic and operational improvements in their client's mortgage division. The role involves driving project delivery, managing stakeholder engagement, and enhancing the customer experience. Ideal candidates will have in-depth knowledge of the mortgage industry, experience in project management, and excellent communication skills. Competitive salary up to £80,000 plus a benefits package.

Benefits

Contributory Pension

Private healthcare

Life Assurance

Dental Plan

Free Eye Testing

Annual leave purchase scheme

25 Days Annual Leave plus bank/public holidays

Annual summer and winter social events

Refreshments

Modern state-of-the-art office

Dress down Friday

Qualifications

• Deep knowledge of mortgage products and operations.
• Proven experience in delivering process improvements.
• Ability to work with senior stakeholders.

Responsibilities

• Drive operational change across the mortgage division.
• Lead execution of change initiatives within budget and time.
• Develop and maintain detailed project documentation.
• Coordinate cross-functional teams for effective communication.
• Work on enhancing the customer journey.

Skills

Mortgage industry expertise

Project management

Stakeholder engagement

Change management

Organizational skills

Job description

Job Title: Proposition Delivery Manager

Location: Hertfordshire or Manchester

Salary: Up to 80,000 depending on experience

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• Contributory Pension
• Private healthcare
• Life Assurance
• Dental Plan
• Free Eye Testing
• Annual leave purchase scheme
• 25 Days Annual Leave plus bank/public holidays
• Annual summer and winter social events
• Refreshments
• Modern state-of-the-art office
• Dress down Friday

About the position of Proposition Delivery Manager:

Our client is seeking an experienced Proposition and Delivery professional to drive strategic and operational change within their Mortgage division, covering residential mortgages, second charges, and buy-to-let products. This hands-on role involves working closely with the senior leadership to identify opportunities for propositional enhancements and process improvements, while managing end-to-end project delivery to ensure initiatives are completed on time, within budget, and to the expected quality.

The ideal candidate will have deep mortgage industry expertise, including lending operations, origination processes, and systems, combined with a strong track record in delivering lending-related process change and project management. Excellent communication, stakeholder engagement, and organisational skills are essential.

Responsibilities for the role of Proposition Delivery Manager:

• Drive and deliver propositional and operational change across the mortgage division (residential, second charge, and buy-to-let products).
• Lead the end-to-end execution of change initiatives, ensuring delivery within time, budget, and quality expectations.
• Develop and maintain detailed project documentation including scope, business cases, and delivery plans.
• Coordinate cross-functional teams and ensure all stakeholders understand their roles, responsibilities, and deadlines.
• Work with internal teams to enhance the customer journey and improve operational efficiencies.
• Liaise with external partners to support the execution of change programmes.
• Identify, monitor, and manage risks to successful project delivery.
• Update and develop policies and procedures to align with new processes or enhancements.
• Produce and circulate regular project reports tracking progress against scope and timelines.
• Partner with IT teams to define system changes required to support delivery objectives.
• Provide strategic and operational support to the senior management team

Experience and skills required Proposition Delivery Manager:

• Background in the mortgage industry, with knowledge of products, operations, systems, and origination processes.
• Proven experience delivering lending-related process improvements and business change.
• Track record of working with senior stakeholders to deliver strategic initiatives.
• Experience managing project risks, budgets, timelines, and scope.
• Familiarity with system development processes and collaboration with IT.
• Experience updating policies and procedures to support change initiatives.

For more information regarding the role of Proposition Delivery Manager please get in touch with us.

Stellar Select is acting as an employment agency and is a corporate member of the REC.

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.