Property Viewing Concierge - Local Knowledge & Service

Knight Frank; Newbury; On-site; GBP 21,000 - 28,000; Full time

Job summary

Knight Frank are seeking a Viewing Assistant to join our Residential Sales Team in our Newbury Office. You will work alongside our exceptional team, providing an additional level of support to our clients and showing prospective buyers around properties, delivering outstanding customer service while confidently sharing your knowledge of the local area.

Acting as an ambassador for our global firm, you will take a personal approach to ensure every customer has a positive, valuable and seamless

Qualifications

• Previous work experience in a client-facing role.
• Excellent local knowledge of the area.
• Good understanding of the sales process.

Responsibilities

• Be an ambassador for your office by creating a positive first impression as the first point of contact.
• Provide comprehensive and detailed feedback about the viewing to the office.
• Identify clients’ needs and generate further viewings and referrals.
• Communicate fully with all concerned to ensure that sales are managed in an efficient and professional manner.
• Build and maintain goodwill, confidentiality and trust with prospective and existing clients at all times to foster the professional image of the Partnership.
• Confidently share local knowledge with the office and clients.
• Enhance knowledge of Knight Frank services for cross selling to potential purchasers.
• May occasionally be required to provide ad hoc cover on Saturdays.
• Attend mandatory training to support this role.

Skills

Client-facing experience

Local knowledge

Sales process understanding

Job description

Knight Frank are seeking a Viewing Assistant to join our Residential Sales Team in our Newbury Office. You will work alongside our exceptional team, providing an additional level of support to our clients and showing prospective buyers around properties, delivering outstanding customer service while confidently sharing your knowledge of the local area.

Acting as an ambassador for our global firm, you will take a personal approach to ensure every customer has a positive, valuable and seamless