Property Team Leader

Block Recruit; Whitmore; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading property management company seeks a Property Team Manager for a rewarding role with a 4-day work week. Responsibilities include managing a dedicated team of Property Managers, overseeing client relations, and ensuring the highest service standards while contributing to organizational growth.

Benefits

Annual transparent pay scale review

25 days holiday + 1 extra per year

Quarterly team socials

Private healthcare

Flexible working options

Qualifications

• Minimum ATPI qualification; MTPI preferred.
• Strong administrative skills and timekeeping.
• Proactive in conflict resolution and leadership.

Responsibilities

• Manage a team of approximately 10 Property Managers.
• Oversee team performance and conduct regular 1-2-1s.
• Drive client feedback initiatives and improve service delivery.

Skills

Leadership

Communication

Conflict Resolution

Multitasking

Education

ATPI qualification (MTPI preferred)

Job description

Property Team Manager - 4-Day work week paid for 5!

Location: Hertfordshire
Salary: £50,000 – £55,000 + up to £5,000 in TPI bonuses (MTPI)

Role Overview

This is a leadership opportunity focused on managing, developing, and supporting a team of c.10 Property Managers (ranging from junior to senior levels). You’ll be central to driving team performance, managing client expectations, resolving escalations, and delivering service improvements that align with company growth targets.

Team Responsibilities

Lead and manage a team of approximately 10 Property Managers
Oversee team attendance, performance, and development
Conduct regular 1-2-1s for welfare, progression, and goal setting
Review team output, ensuring high standards and reporting results to senior leadership
Support the team with meetings, problem-solving, and challenging portfolios
Monitor SLAs, budgets, site visits, and ensure consistent delivery of service
Drive client feedback initiatives and implement improvement strategies
Provide guidance on budgeting and expenditure forecasts
Assist in training new staff and progressing existing team members

Client Responsibilities

Conduct regular site audits and maintain portfolio oversight
Handle complaint escalations and feedback
Communicate directly with clients, ensuring strong relationships are maintained

Company Responsibilities

Ensure compliance with Landlord & Tenant Act, RICS and ARMA guidelines
Promote company policy and legislative best practice across the team
Identify opportunities for growth and retention
Support new business development
Progress toward MTPI within the first year (if not already qualified)

Candidate Criteria

Minimum ATPI qualification (MTPI preferred or willingness to work toward)
Excellent reliability, timekeeping, and ability to work independently
Strong administrative, leadership, and multitasking skills
Calm under pressure, proactive in conflict resolution
Excellent communication and stakeholder management skills
Personable, confident, and enthusiastic team player

Salary & Benefits

Salary: £50,000 – £55,000 base + up to £5,000 in TPI qualification bonuses (MTPI)

Core Benefits

Annual transparent pay scale review
Annual individual performance reviews
25 days holiday + 1 extra per year of service (up to 5)
Paid travel to sites from the office
Alternate weekly free lunches and fruit baskets
Quarterly team socials (e.g., pasta making, escape rooms, team dinners)
Company summer & Christmas events
Bonus events for high performers (e.g., Wimbledon, F1, concerts)
Monthly customer service performance bonuses
Pension enrolment
Attendance bonus up to 5% each spring
Discretionary Christmas bonus
Free annual eye test + glasses contribution
Refer-a-friend bonus scheme

Post-Probation Benefits (after 6 months)

1 WFH day per week
Optional 4-day work week (20% holiday deduction, no salary cut)
Private healthcare (includes dependents under 18)
Gym discounts and wellness perks
Flexible working options
Full TPI qualification support + salary uplifts after each level passed

Contact:Matty Stratton

www.blockrecruit.co.uk| 020 3900 0401 | [e-mail]

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If you are a motivated individual looking for a rewarding career in property management, we would love to hear from you. Apply now and be part of our successful and highly-rated team at Block Recruit!