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MPL Claims Management Ltd is seeking an experienced Property Claims Team Leader for their Colchester office. The successful candidate will lead a team of claims handlers, ensuring efficient processing of property claims while maintaining high customer satisfaction. This role offers a full-time position with a focus on leadership and operational efficiency.
Property Claims Team Leader
Are you an experienced Property Claims Team Leader who is looking for your next step in your career? MPL is one of the fastest-growing UK Insurtech’s, we have more than doubled in size in the last year and this is just the beginning. We are looking to continue scaling our company with more MPLrs across the business and be part of the exciting opportunities that come with being part of the MPL team.
Who is MPL Claims Management?
MPL Claims has a team of experienced professionals dedicated to providing top-notch service for Motor, Property, and Liability claims, aiming to make the process smooth and stress-free. Founded in 2018 and part of the ERGO Group as a third-party administrator, MPL manages various claims for internal and external clients. They leverage cutting-edge technology to enhance services and innovate in the insurance claims outsourcing sector, creating modern claims management products with unique features for a seamless customer experience.
Our exciting opportunity
As a Property Claims Team Leader, you will be based in our Colchester office and will be responsible for overseeing and guiding a team of claims handlers and support staff in the efficient and effective handling of property claims. This role requires a strong leader with excellent communication skills, a keen eye for detail, and the ability to drive results while maintaining a high level of customer satisfaction.
Key Responsibilities:
Your skills and experience:
This role is a full-time position based in our Colchester Office (CO1). We offer free onsite parking, and the office is also easily accessible via public transport.
Alongside working with a dynamic, forward-thinking team you will get:
- Private medical insurance: Including discounted gym memberships, cinema tickets and a chance to earn points to get free and discounted gifts.
- MPL Wellness programme: Free personal training sessions.
- Refer a friend bonus scheme: Good people know good people and we want to hear from them.
- Learning and Development: Clear progression plan plus the opportunity to work towards extra qualifications with the support of our in-house learning and development manager.
- 35-hour week with 1 hour lunch, permanent contract, casual dress code, summer, and Christmas parties.
- 28 days holiday (including bank holidays), 4% pension contribution, death in service, and regular team socials.
- Birthday off: An additional paid day off for your birthday!
You will have a 3-month probationary period, with most benefits starting from day one of joining the company.
What next?
If your CV gets shortlisted, here’s what you can expect…
Initial Screening Call: Conducted by Talent Acquisition, focusing on your experience, qualifications, and interest in the position.
In-Person/Teams Interview: If successful, you'll meet with HR and the hiring manager for a more in-depth discussion, including technical questions about your experience and skills relevant to the role.
Background checks
To meet our regulatory obligations, if you are successful, we need to do some background checks on all new hires. That means carrying out a DBS, Credit and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.
So, if you share our values and our enthusiasm for technology, customer service and fun, you will find a home at MPL!
Talent@mplclaims.com