Property Supervisor

Warner Hotels; Rhyl; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free gym and leisure facilities

28 days annual leave

Pension scheme

Life Assurance

Onsite car parking

Job summary

Warner Hotels is seeking a Property Supervisor at Bodelwyddan Castle on the North Wales coast. You will lead the shift, oversee maintenance, and ensure safe, high-quality facilities while supporting guest experiences.

Responsibilities include guest queries, crisis management, and team leadership across departments, with a focus on safety, upselling, and regulatory compliance.

Qualifications

• Knowledge of hotel operations and guest service standards.
• Understanding of health & safety, hygiene, and emergency protocols.
• Experience with maintenance basics and safe equipment operation.

Responsibilities

• Act as on-shift leader across the department.
• Monitor operational standards and efficiency.
• Coordinate with department managers to resolve issues promptly.
• Serve as main guest contact during the shift.
• Handle queries, complaints, VIPs and special requests.
• Maintain visibility in public areas to support engagement and satisfaction.
• Provide on-shift support and guidance to teams across departments.
• Reallocate resources during busy periods to maintain service levels.
• Motivate teams and lead by example with a collaborative approach.
• Ensure adherence to H&S, fire safety and incident reporting.
• Monitor upselling opportunities across rooms, F&B, leisure and retail.
• Ensure cash handling and billing processes are correct.
• Prepare shift reports on key events and challenges.

Skills

Hotel operations

Guest service

Health & safety

Maintenance basics

Safety equipment operation

Communication

Multi-department coordination

Time management

Education

Hospitality supervisory training

Tools

Fire safety procedures

Job description

Join our team at Bodelwyddan Castle, part of the Warner Hotels Group. This Grade II listed Victorian building near the North Wales Coast houses a modern 238-bedroom hotel with a superb range of leisure facilities and numerous daily activities.

Warner Hotels are recruiting for aPropertySupervisor. TheProperty Supervisorsupports the smooth running of hotel maintenance, grounds and gardens, ensuring safe, functional, and well-presented buildings, systems, and facilities.

The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity,strong communication, and effective crisis management to deliver a seamless guest experience.

Responsibilities:

Operational Oversight

• Act as the on-shift leaderacross thedepartment.
• Monitor operational standards and efficiency in all areas.
• Coordinate with department managers to resolve issues promptly.

Guest Service & Experience

• Serve as the main guest contact during the shift.
• Handle queries, complaints, VIPs, and special requests professionally.
• Maintain visibility in public areas to support engagement and satisfaction.

Team Support & Leadership

• Provide on-shift support and guidance to teams across all departments.
• Reallocate resources during busy periods tomaintainservice levels.
• Motivate teams and lead by example with a positive, collaborative approach.

Health, Safety & Compliance

• Ensure adherence to H&S regulations, hygiene standards, and company policies.
• Act as the person responsible for emergency procedures, fire safety, and first aid.
• Complete incident reports and escalate as needed.

Financial & Commercial Awareness

• Monitor upselling opportunities across rooms, F&B, leisure, and retail.
• Ensure correct cash handling and billing processes.
• Support cost control while protecting guest experience.

Communication & Reporting

• Conduct thorough shift handovers to ensure smooth continuity.
• Prepare shift reports on key events, feedback, and challenges.
• Communicate urgent matters to senior leadership promptly.

Event & Function Support

• Liaise with organisers and internal teams to ensure requirements are met.

Problem Solving & Crisis Management

• Take decisive action during emergencies or unexpected issues.
• Coordinate teams to minimise disruption and ensure guest safety

Behaviours,Skills& Experience

• Hotel operations
• Guest service standards and complaint handling techniques.
• Health & safety, fire safety, hygiene standards, and emergency protocols.
• Strong understanding of general maintenance practices
• Knowledge of safeequipment/machinery operation
• Confident in managing guest queries and complaints.
• Able to coordinate multiple departments simultaneously.
• Strong communication,organisation, and time management skills.

Why Work for Warner Hotels?

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policies
• Refer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]