Property Services Planner/Scheduler

Riverside-12e5e24d; Greater London; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Generous pension

28 days holidays

Flexible working

Learning & development

Benefits package

Job summary

Riverside is hireing a Property Services Planner/Scheduler in London at Arlington House. The role schedules works orders, allocates repairs to operatives and maintains timely delivery.

Working 35 hours per week, hybrid pattern, salary £34,280.35 per annum. The post is permanent with opportunities to contribute to resident services and service improvements.

You will join a team focused on delivering high customer service, efficient operations and strong health and safety practices.

Qualifications

• Educated to GCSE (or equivalent) in English & Maths.
• Experience of working in a pressurised environment.
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Strong customer experience ethos.
• Able to work alone or as part of a team.

Responsibilities

• Support the scheduling of operative and sub-contract resource to meet KPI targets.
• Ensure IT systems are operated effectively and PDAs updated.
• Monitor repairs and keep job statuses up to date and on time.
• Maintain a professional customer-facing approach with residents and stakeholders.
• Coordinate with administrators, operatives and subcontractors for efficient service delivery.
• Support back-up coverage and attend meetings and training as required.

Skills

Time management

Planning

Organisational skills

Computerised systems

Customer experience

Team player

Education

GCSE English & Maths

Job description

Job Title: Property Services Planner/Scheduler
Contract Type: Permanent
Salary: £34,280.35 Per Annum
Working Hours: 35 Hours per week
Working Pattern: Monday - Friday, Hybrid
Location: Arlington House, London

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Property Services Planner/Scheduler

As a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

About you

• Educated to GCSE (or equivalent) in English & Maths.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management, planning & organisational skills.
• Good on computerised systems.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required.
• The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff.
• Assist with the delivery of day-to‑day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value.
• Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure.
• Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost.
• The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors.
• May occasionally oversee work of an apprentice and work as part of a team or alone.
• Working with some vulnerable service users / groups.
• Managing expectations of client and service users.
• Effective management of operative diaries and resource.
• Correct priority target assigned to work.

Person specification

Knowledge, Skills and Experience

Essential

• Educated to GCSE (or equivalent) in English & Maths.
• Experience of working in a pressurised environment and dealing with challenging situations.
• Good time management, planning & organisational skills.
• Good on computerised systems.
• Good written, verbal, questioning & interpersonal skills.
• Strong customer experience ethos.
• Able to work alone or as part of team, demonstrates company values e.g. customer first.

Desirable

• Team working
• Communication skills
• Organisational skills
• Decision making and problem solving.
• Negotiating skills
• People Management