Property Services Advisor - 12-month secondment

JR United Kingdom; Norwich; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading organization is seeking a Property Services Advisor for a 12-month secondment based in Norwich. The ideal candidate will engage with clients regarding property queries, manage workflows, and collaborate with onsite teams. This role combines customer service expertise with property management to ensure high-quality resolutions and a supportive work environment. A hybrid working model is offered, allowing for flexibility alongside direct team interaction.

Qualifications

• Customer service experience in a telephony-based environment is essential.
• Strong communication and multitasking abilities are required.
• Proficiency in MS Office and Excel is necessary.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage workflows and coordinate with engineering teams.
• Deliver timely resolutions to customer queries.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Multitasking

Resilience

Tools

MS Office

Excel

Job description

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Property Services Advisor - 12-month secondment, Norwich

Client: Nationwide Building Society

Location: Norwich

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for colleagues across the estate.

The role within the Property Performance Centre aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 to 15:30.

We offer hybrid working, with at least two days per week at our Swindon, Northampton, or Bournemouth offices. Further details will be provided upon successful application.

Your responsibilities include answering calls, managing repairs, and supporting regional property needs. You will manage workflows to ensure timely progress and find solutions outside standard processes, understanding suppliers and alternative solutions within the first six months.

Minimum requirements:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage workflows
• Resilience and positive problem-solving approach

Our customer-first behaviors are:

• Feel what customers feel: Empathize and understand customer needs
• Say it straight: Communicate honestly and clearly
• Push for better: Challenge the status quo and improve
• Get it done: Prioritize and deliver impactful outcomes

We encourage demonstrating these behaviors in your application.

We are a purpose-driven organization, owned by our members, challenging the financial sector status quo, sharing profits, and prioritizing customer needs.

If inspired by fairer finances and making a difference, consider applying by clicking the ‘Apply Now’ button, attaching your CV, and answering a few questions. We will contact all applicants after the closing date.