Property Services Advisor - 12-month secondment

JR United Kingdom; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Property Services Advisor for a 12-month secondment in Cardiff. This role involves managing property-related queries, providing solutions, and working collaboratively with various teams. You will support a customer-first environment, ensuring a safe and engaging workplace. Ideal candidates will have a strong background in customer service and excellent communication skills.

Qualifications

• Experience in telephony-based customer service.
• Strong communication and IT skills.
• Ability to manage multiple workflows efficiently.

Responsibilities

• Act as the first point of contact for property-related issues.
• Manage workflows to ensure timely progress of activities.
• Coordinate repairs and communicate effectively with supply chain.

Skills

Telephony-based customer service experience

Excellent communication skills

IT literacy

Multitasking

Problem-solving attitude

Tools

MS Office

Excel

Job description

Social network you want to login/join with:

Property Services Advisor - 12-month secondment, Cardiff

col-narrow-left

Client:

Nationwide Building Society

Location:

Cardiff, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

As a Property Services Advisor, you will be the first point of contact for all property-related issues. You’ll provide solutions to property-related queries, triage and log faults, arrange engineer visits, and case manage ongoing issues to a suitable resolution. You’ll be part of our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams, and third-party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, responsible for maintaining all Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, which aims to provide a safe and comfortable environment for colleagues and members, maintain our branch promise, and enhance the look and feel of our estate.

The working hours are 35 hours per week, with shift patterns from Monday to Friday:

• 08:00 – 15:30
• 09:00 – 16:30
• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will work on a rotational shift basis, including one Saturday every 6 weeks from 08:00 – 15:30.

We offer hybrid working, supporting collaboration and home working. You will spend at least two days per week, or 40% of your working time if part-time, based at either our Swindon, Northampton, or Bournemouth office. Further details will be provided upon successful application.

Your responsibilities include answering calls, managing repairs, and ensuring actions are taken by our supply chain. You will work closely with the wider Property Services team to support colleagues across the estate.

You will manage workflows to ensure activities progress within agreed timescales and find solutions for requests outside of standard processes. A key challenge in the first six months will be understanding alternative solutions and suppliers to provide the best support.

Minimum requirements include:

• Telephony-based customer service experience
• Excellent communication skills
• IT literacy, including MS Office and Excel
• Ability to multitask and manage multiple workflows
• Resilience and a positive problem-solving attitude

Our customer-first behaviors are:

• Feel what customers feel - Empathize and understand customer needs
• Say it straight - Communicate honestly and clearly
• Push for better - Challenge the status quo and seek continuous improvement
• Get it done - Prioritize impactful actions and deliver results

Show how these behaviors resonate with you in your application.

We are a mutual owned by our members, challenging the financial sector status quo, sharing profits, and putting customer needs first.

If you’re inspired by fairer finances and making a difference, you’re one of us.

At Nationwide, you’ll be challenged to grow, valued, recognized, and inspired. We celebrate achievements and work for the good of customers, communities, and society.

If this role interests you, click ‘Apply Now’, attach your CV, and answer a few questions. We will contact all applicants after the closing date.