Property Services Advisor - 12-month fixed term contract

Nationwide - UK; Northampton, Bournemouth, Swindon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading organisation as a Property Services Advisor, being the first point of contact for property-related issues. In this role, you'll manage queries, triage faults, and work collaboratively with engineering teams to deliver effective solutions across various properties. This role not only emphasizes excellent communication and multitasking skills but also supports your career development through extensive training and numerous employee benefits.

Benefits

Personal pension contribution

Up to 2 days of paid volunteering a year

Life assurance worth 8x your salary

Great selection of additional benefits through salary sacrifice scheme

Access to health and wellness options

Annual performance related bonus

Training for career development

25 days holiday, pro-rata

Skills

Telephony based customer service experience

Excellent written and oral communication skills

IT literate with experience using MS Office including Excel

Able to multitask and manage multiple competing workflows

Resilient with a positive approach to solving problems

Job description

As a Property Services Advisor, you will be the first point of contact for all property related issues. You’ll provide solutions to property related queries, triage and log faults, arrange engineer visits and case manage ongoing issues to a suitable resolution. You’ll be part our dedicated Property Performance Centre, working alongside other advisors, onsite engineering teams and third party suppliers.

This role is within the Workplace, Property & Colleague Engagement function, which is responsible for maintaining all of our Admin and Retail properties and providing a suitable workplace environment for our colleagues across the estate.

The role is within the Property Performance Centre, who aim to provide a safe and comfortable environment for both our colleagues and members, maintain our branch promise and provide future enhancements to the look and feel of our estate.

The working hours for this role are 35 hours per week and due to the nature of this position you will work be required to work one of the shift patterns below Monday to Friday:

• 10:30 – 18:00
• 11:30 – 19:00

Additionally, you will be required to work on a rotational shift basis working 08:00 – 15:30 on a Saturday every 6 weeks.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

From answering phone calls to case managing larger repairs, you’ll be ensuring the right actions are being taken by our supply chain.

You’ll work closely with the wider Property Services team to provide regional support, updates and solutions to our colleagues across the estate.

We’ll need you to manage various workflows which are prioritised by our system to ensure each activity is progressing within the agreed timescales.

You’ll be expected to take responsibility for and find solutions for any request that fall outside of agreed processes.

In fact, one of your biggest challenges in the first six months will be to understand the alternative solutions and various suppliers that can support you in providing the best solution.

About you

As a minimum, you’ll have/be:

• Telephony based customer service experience
• Excellent written and oral communication skills
• IT literate with experience using MS Office including Excel
• Able to multitask and manage multiple competing workflows
• Resilient with a positive approach to solving problems

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.