Property Service Helpdesk Administrator Property Service Helpdesk Administrator

HC-One Ltd.; Darlington; On-site; GBP 24,000; Full time

Job summary

A leading care home provider in Darlington is seeking a Property Helpdesk Administrator to support the management and delivery of Property Services. The role involves monitoring maintenance requests, resolving queries, and maintaining high standards. Candidates must have prior office experience, good communication skills, and a readiness to handle safeguarding responsibilities. Benefits include development opportunities and employee assistance programs.

Benefits

Award-winning learning and development opportunities

25 days annual leave

Access to GP online service

1600+ high street discounts

Free access to Employee Assistance Programme

Qualifications

• Previous experience in a busy, multi-disciplined office environment.
• Attending safeguarding training and additional role-specific training.
• Ability to seek advice and escalate concerns when necessary.

Responsibilities

• Support management and delivery of the Property Services function.
• Input, monitor, and query maintenance job requests.
• Resolve queries and ensure maintenance issues are addressed promptly.

Skills

Excellent communication skills

Assertive and confident manner

Experience in handling correspondence

Ability to manage and resolve queries

Tools

Word processing

Spreadsheets

Email

Job description

The Property Helpdesk Administrator will support the management and delivery of all aspects of the Property Services function to uphold HC-One standards as the first choice care home provider. They will assist our Homes and colleagues, especially those who are new or developing, serving as a primary contact for Homes, HC-One colleagues, and external Contractors regarding Property requests. Responsibilities include inputting, monitoring, and querying all maintenance job requests, managing and resolving queries, disputes, and chasing up raised jobs, and ensuring maintenance issues are addressed promptly and to high standards.

Ideal candidates will have previous experience in a busy, multi-disciplined office environment, with a good working knowledge of word processing, spreadsheets, and email. Excellent communication skills, an assertive and confident manner, and experience in handling correspondence and telephone enquiries professionally are essential. Safeguarding is everyone's responsibility; therefore, candidates must recognize signs of abuse, harm, or neglect and know how to respond appropriately. Attendance at safeguarding training and additional role-specific training is required. The ability to seek advice and escalate concerns when necessary is also important.

HC-One provides professional residential, nursing, and specialist dementia care for older people, aiming to be the first choice care home in each community. With over 280 care homes across the UK, our team is caring, warm-hearted, and professional, dedicated to understanding and fulfilling residents' individual needs and wishes. We promote inclusive working practices and invite applicants from all backgrounds to join our HC-One family.

Salary: £23,806
Location: Darlington

Department: Property

Job Family: Support Office

Benefits include:

• Award-winning learning and development opportunities
• 25 days annual leave
• Learning from experienced colleagues within a supportive team
• GP online service for round-the-clock consultations, available to employees and their children under 16
• Access to over 1600 high street discounts through colleague discounts
• Free access to an Employee Assistance Programme offering 24/7 support for physical, mental, and financial issues