Operational Support Assistant

HC-One - Support Office; Tees Valley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Award-winning learning and development

25 days annual leave

GP online

Colleague discounts

Employee Assistance Programme

Job summary

HC-One is seeking an Operational Support Assistant to provide comprehensive PA and administrative support to the Regional Director and the leadership team. You will manage diaries, coordinate documents, arrange meetings and travel, and communicate with care homes and support functions to ensure smooth operations.

The role requires GCSE English and Maths and an Administrative qualification Level 4, with at least three years' experience supporting senior managers; strong communication, attention

Qualifications

• Educated to GCSE level in English and Maths with an Administrative qualification Level 4 or equivalent.
• Minimum three years' experience providing administrative support to senior managers.
• Excellent communication and ability to coordinate multiple tasks.

Responsibilities

• Provide comprehensive PA and administrative support to the Regional Director and leadership team.
• Manage diaries, co-ordinate documents, arrange meetings and travel.
• Maintain effective communication with care homes and support functions to enable safe, person-centred care.

Skills

Diary management

Communication skills

IT skills

Education

GCSE English & Maths

Administrative qualification Level 4

Job description

About the role

To provide comprehensive, proactive personal assistant and administrative support to theRegional Director, and to the wider operations leadership team. Acting as a key point ofco-ordination for the Regional Director, the Operational Support Assistant manages diaries,co-ordinates documents, arranges meetings and travel, and maintains effectivecommunication with care homes and support functions. Working within effective timescales, the postholder ensures operations colleagues and carehome teams receive responsive, high-quality support that enables them to focus ondelivering safe, person-centred care.

About The Company

HC-One offers professional residential, nursing and specialist dementia care for older people. We aim to be the first choice care home in each community for Residents and Colleagues; we will achieve this mission through providing the kindest possible care to Residents in over 280 care homes across the United Kingdom.

We are very proud of our outstanding team at HC-One. They are caring, warm-hearted and professional people who have a clear understanding of our Residents individual needs, choices and wishes.

We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family.

What HC-One offer

Complimenting your salary, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• Award-winning learning and development
• 25 days annual leave
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• GP online - providing around the clock GP consultation via an interactive app - available to you and your children under 16
• Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues

We want you to have an amazing experience working at HC-One, starting with our commitment to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.

About You

Educated to GSCE level in English and Maths and holding an Administrative qualification Level 4, or equivalent, you will have a minimum of three year experience of providing administrative support to senior managers.

You have excellent, confident communication and listening skills, with ability to communicate at all levels. With strong IT skills, you have a high level of attention to detail and the ability to manage and co-ordinate multiple diaries.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.