Property Service Desk Analyst

Severn Trent Water; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

Severn Trent Water is seeking a Property Service Desk Analyst to serve as the first point of contact for property-related queries. This role offers a competitive salary, comprehensive benefits, and opportunities for career development within the company. Ideal candidates will possess strong communication skills and a proactive attitude in a fast-paced environment.

Benefits

25 days holiday + bank holidays

Annual bonus scheme (up to £1,500)

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Qualifications

• Experience in a helpdesk or customer-facing role.
• Excellent communication and multitasking abilities.
• Confidence working with suppliers and internal teams.

Responsibilities

• Be the first point of contact for property-related queries.
• Triage, resolve, or escalate issues to minimise disruption.
• Manage third-party contractors and track job progress.

Skills

Communication

Multitasking

Problem Solving

Proactive Attitude

Job description

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Our innovation strategy is simple - We want to solve the challenges we have today as well as find answers to some of our industry’s bigger long-term challenges. Whether it's delivering water that is always good to drink, reducing waste in our processes with energy efficient technologies or improving visibility of the network, our150+ strong team of innovators are working day in day out to make it happen.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

We’re now looking for aProperty Service Desk Analyst—a customer-focused problem solver who thrives in a fast-paced environment and wants to make a real difference.

EVERYTHING YOU NEED TO KNOW

• Be the first point of contact for property-related queries
• Triage, resolve, or escalate issues to minimise disruption
• Manage third-party contractors and track job progress
• Maintain accurate records and support continuous improvement
• Deliver a professional, efficient, and friendly helpdesk experience
  
  

WHAT YOU’LL BRING TO THE ROLE

• Experience in a helpdesk or customer-facing role
• Excellent communication and multitasking abilities
• Confidence working with suppliers and internal teams
• A proactive, caring attitude and a drive to improve

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• Salary range of £25,000 - £30,000
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
  
  

WHATS NEXT?

We can’t wait to hear from you.
Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.


And, if your curiosity has peaked and you want to find out even more, search#LifeAtSevernTrenton social media.