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Property Service Coordinator

TN United Kingdom

Fareham

On-site

GBP 27,000 - 32,000

Full time

24 days ago

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An established industry player is seeking a dedicated Property Service Coordinator to enhance their retail operations. In this dynamic role, you will support the retail helpdesk Lead by managing job requests through a CAFM system, ensuring that all contractual obligations and client expectations are met. You will play a crucial part in maintaining service quality by monitoring KPIs and SLAs, and providing exceptional customer service through various communication channels. If you thrive in a fast-paced environment and have a keen eye for detail, this opportunity is perfect for you to make a significant impact in the facilities management sector.

Ability to work under pressure and meet tight deadlines.
Expertise in providing customer service and FM advice.

Support the retail helpdesk Lead in managing contractual obligations.
Log jobs from retail stores and ensure timely completion.

Customer Service

Attention to Detail

Time Management

Communication Skills

FM Advice

CAFM System

£27 –
Full time on site
3 Kites Croft Business Park, Fareham, Hampshire, England, PO14 4FL.

Main Duties

As a property service coordinator, your main responsibilities will be to provide support to the retail helpdesk Lead in the management and delivery of contractual obligations and client expectations, logging jobs from retail stores on the CAFM system and seeing jobs through to completion, including writing and submitting quotes to the client, assisting your colleagues in maintaining departmental housekeeping, and completing any administration required to comply with process and procedures.

In your new role you will also be ensuring contract specific KPI's/SLA's and first-time fixes are met and that client/customer communications are comprehensive and timely, liaising with stakeholders and building users, ensuring effective programming of PPM and weekly and monthly reporting/updates on your service lines.

The ideal candidate will be able to work under pressure and to tight deadlines, have excellent attention to detail and be able to provide expert FM advice. The ideal candidate will also be able to provide excellent customer service to our clients in answering the phones, managing emails and face-to-face communications.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.

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Created on 02/04/2025 by TN United Kingdom

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