Property Safety Officer

Orbit Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Orbit Group, a leading housing developer, as part of the Property Safety team. In this role, you'll ensure compliance with safety standards and enhance customer service through effective communication. With opportunities for professional growth and a commitment to community, Orbit offers a fulfilling career path.

Benefits

Flexible working opportunities

Training programmes and professional qualifications

Wellbeing programmes

Qualifications

• Experience in property compliance for a landlord.
• Good understanding of Social Housing.
• Ability to establish and meet customer requirements.

Responsibilities

• Assist in controlling survey and servicing programmes for compliance.
• Ensure communication between departments for property safety.
• Track compliance via CRM database.

Skills

MS Excel

PC skills

Customer service

Property compliance

Tools

Asset Management IT system

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to work in Property Safety, to plan and deliver programmes of work related to and in support of the Fire Door Surveying team and to ensure Orbit has robust and auditable evidence of compliance with relevant legislation and company KPIs. Most important to this role is to apply the Plan, Do, Check, Act way of working to everything our team does to drive our property and customer safety culture. This role will focus on working with customers ensuring the access process is followed by using all the tools available to communicate well and tailor our services to meet the needs of our customers.

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• To assist the Senior Officers, manager and head of service in property safety:
  • Controlling survey and/or servicing programmes for compliance functions and ensuring quality of surveys provided by relevant service providers
• To ensure communication between various Orbit Departments and contractors results in a joined up approach to delivering Compliance in property safety areas
• Track compliance via CRM database - strong MS Word and Excel will be key
• To fully investigate Property Safety related queries and provide audit trail of these investigations
• To assist in the research of Property Safety standards and best practice

What you'll bring

Essential skills

• PC skills and knowledge - especially MS Excel
• Experience of using Asset Management IT system
• Experience in any property compliance area for a landlord
• Good understanding of Social Housing
• Establish customer requirements and aim to meet these consistently in line with service standards and, where appropriate, best practice
• Ensure a satisfactory resolution to customer problems

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.