Property Portfolio Manager

Together; Cheadle; On-site; GBP 35,000 - 45,000; Full time

Job summary

A financial services company in Cheadle is seeking a Property Portfolio Manager to manage accounts and support the development funding team. Responsibilities include overseeing loan lifecycles, conducting site visits, and providing tailored customer support. The ideal candidate has experience in collections and recoveries, along with strong problem-solving and relationship management skills. This role values diversity and encourages applicants from various backgrounds.

Qualifications

• Experience working in a Collections and Recoveries environment.
• Experience in Property and/or the Development Funding sector.
• Ability to demonstrate end-to-end case management.

Responsibilities

• Manage a portfolio of accounts and assist development funding team.
• Proactively manage loan lifecycles and customer inquiries.
• Undertake site visits to assess security position.

Skills

Collections and Recoveries experience

Property sector knowledge

Relationship Management

End-to-end case management

Problem-solving skills

Flexibility and adaptability

Customer outcome understanding

Job description

As a Property Portfolio Manager, you will be part of our Collections, Recoveries and Customer Support team. You will manage a portfolio of accounts as well as assist our development funding team, complete account reviews and site visits to ensure full knowledge of the customer, their situation, and the security to identify the right course of action, mitigating risk and financial loss. You will play a key role in proactively managing loan lifecycles, addressing enquiries, and identifying further opportunities for both the company and our customers.

We are looking for someone to:

• Identify and effectively manage customers requiring additional support, ensuring the most appropriate and tailored assistance is provided
• Proactively undertake security reviews to identify potential issues and serve as an early warning system, ensuring relevant actions are employed where appropriate
• Work with third parties to ensure accounts under receivership and/or litigation are managed appropriately
• Identify and report on loans nearing expiry where payments are falling due, engage with borrowers to discuss exit strategies, and collaborate with relevant teams as necessary
• Support the development team in managing loans throughout their entire lifecycle, including funding, further advances, loan exits, and customer engagement for assisted sales
• Meet with new and existing customers, and assess lending opportunities within a manageable radius of Cheadle HQ
• Proactively undertake site visits to better understand our security position, and assist the development funding team in assessing the quality of work, programme, and compliance
• Assist with managing and updating monthly portfolio data, and drive completion of necessary actions to support effective portfolio meetings

Qualifications

Essential

• Experience working in a Collections and Recoveries environment
• Experience in Property and/or the Development Funding sector, including technical aspects of development
• Experience with Relationship Management
• Ability to demonstrate end-to-end case management
• Problem-solving skills and decision-making abilities that balance customer and commercial considerations
• Capability to handle difficult conversations and objections
• Flexibility to provide creative solutions and adapt to change
• Understanding of what constitutes a good customer outcome

If you have some but not all of these skills, we still encourage you to apply for a further discussion about your suitability.

Additional Information

We embrace diversity and inclusion and are proud to be an equal opportunity workplace. We celebrate difference, support it, and value colleagues for who they are. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills.

If you need support or reasonable adjustments during the recruitment process, please let us know when applying. We will do our best to accommodate your needs.

Click here for more information on our Recruitment Process

Note: All successful applicants will undergo employment reference, financial, and criminal record checks.