Property Officer , Fixed Term, Maternity Cover

Langstane Housing Association; Aberdeen City; On-site; GBP 36,000 - 41,000; Full time

Job summary

Langstane Housing Association is seeking a Property Officer to oversee maintenance activities, ensuring high-quality customer service. The role involves managing repairs and upgrades, liaising with contractors, and maintaining health and safety standards. Ideal candidates will have relevant qualifications and a commitment to improving tenant satisfaction.

Qualifications

• Qualifications include HND in Building Surveying or relevant trade qualification.
• 4 years' experience in construction/maintenance is essential.
• Experience in customer-focused roles and producing specifications is desired.

Responsibilities

• Deliver an efficient maintenance service to ensure properties are safe and attractive.
• Monitor tenant satisfaction and resolve maintenance issues promptly.
• Conduct regular inspections to ensure compliance with health and safety regulations.

Skills

Technical understanding of housing construction

Knowledge of building and health standards

Organizational skills

Customer service experience

Education

HND in Building Surveying

Trade qualification (e.g., joiner, plumber)

Relevant construction qualification or experience

Tools

Microsoft Office

Job description

Role Purpose The post holder will work closely with other Property Officers to deliver an efficient and proactive voids, maintenance and major works service that ensure the Association meets its obligations and provides an excellent level of customer service to tenants. Each Property Officer will have day to day responsibility for maintenance activities in their patch of properties and will work to ensure that repairs, voids and maintenance issues are identified and rectified within timescales and that tenants and other customers receive a professional and responsive maintenance service. Role Remuneration £36,589-£40,655 + employer pension contribution About the Role The role of the Property Officer is essential to ensuring that we deliver a professional, value for money and customer focused repairs and maintenance service to our customers. You will be responsible for all maintenance issues arising in your patch of properties, whether repairs, voids or planned maintenance. You will get to know your patch in detail, understanding the construction of the properties and the maintenance required to ensure the properties remain safe, secure and attractive for our customers. You will be focussed on ensuring customers receive an excellent level of service through informative communication, knowledgeable advice on issues such as damp and condensation and a proactive approach to identifying and resolving maintenance issues. You will work with contractors to deliver planned improvement works in your patch including kitchen and bathroom upgrades and window replacements. You will also help to look after any property related insurance works, disabled adaptations and unplanned major repairs in your patch. You will understand the importance of health and safety and compliance with CDM Regulations 2015 and be willing to challenge poor health and safety practices. You will enjoy working as part of a friendly team and be someone that builds strong, positive working relationships with staff and contractors. Key Accountabilities This role profile is intended to provide a general statement of the major tasks and activities of the job. This is not an exhaustive list of all detailed duties. During your employment with us you will be expected to undertake such other duties as may reasonably be required of you and that are broadly consistent with your role.

• Improve service delivery standards for tenants and other customers by providing advice and regular updates to them in relation to maintenance issues. This should be followed by monitoring tenant satisfaction with works in the patch to ensure contractors are meeting their performance targets and follow up on any poor feedback.
• Deal promptly and professionally with service enquiries and complaints from tenants and other customers to help improve the business going forward.
• Carry out regular inspections of schemes in the patch to proactively identify and resolve any identified repairs, ensuring all works are being carried out in accordance with the CDM Regulations 2015 and that health and safety issues identified during inspections are immediately raised with the contractor and relevant Team Leader.
• Assisting with the delivery of the disabled adaptations service in including surveying properties, preparing tender information, appointing contractors, inspecting works on site and providing information to assist with grant claims.
• Carry out pre-inspections to accurately diagnose repairs faults and agree the most appropriate action to be taken and where appropriate, prepare specifications and obtain quotes for works up to a specified level of expenditure.
• Carry out admin in relation to repairs including preparing pre inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; providing information to finance colleagues on repairs recharges.
• Carry out pre-inspections of void properties to determine work required to bring the property up to the lettable standard and to Scottish Housing Quality Standard, Instruct void works and ensure works are carried out within timescales to minimise rental loss to the Association. Liaise with housing colleagues and ensure effective communication regarding progress of void works.
• Carry out admin in relation to voids works including preparing void inspection reports; raising and varying works orders; approving variations and processing invoices within delegated authority levels; recording communications with contractors and tenants; preparing information for allocation packs; providing information to finance colleagues on void recharges, updating housing management system on lock changes.
• Carry out inspections of planned maintenance / major repairs / insurance works in the patch and approve variations and changes of specification up to a specified level of expenditure.
• Inspect, authorise and advise on tenant requests to carry out alterations / improvements to their property and assist with the processing of compensation for qualifying improvements.
• Work alongside the Compliance Coordinator to ensure any compliance or statuary issues are dealt with in a prompt manner.
  
  

About You - Essential criteria

• Qualifications /Training / Experience
  
  

HND in Building Surveying, trade qualification (e.g., joiner, plumber) or other relevant construction qualification or 4 years experience working directly in a construction / maintenance field.Experience of carrying out maintenance inspections in a housing or similar sector.Experience of liaising with contractors.Experience of working in a customer focused environment.Experience of producing specifications for works.

• Skills /Knowledge
  
  

Good technical understanding of the construction of housing including pre1919 tenement construction.Knowledge of building standards.Knowledge of health and safety standards, in particular the CDM Regulations 2015.Strong organisational skills and ability to manage a varied workload and work to deadlines with minimal supervision.Proficient in the use of computers, particularly Microsoft Office suite.Ability to understand and monitor budgets.Knowledge of Scottish Housing Quality Standard (SHQS) and EESSH.

• Personal Qualities / Our Values
  
  

Our ValuesFull UK driving licence and use of own car – this post is classed as an essential car user.Ability to occasionally attend meetings or respond to emergencies out with normal working hours.

• Valuing People
• Relying on Teamwork
• Aiming High: Attention to detail
• Prudent financial managers
• Open & accountable
• Move with the times
• Other Requirements
  
  

About You - Desirable criteria Qualifications /Training / Experience :

Experience of using Public Contracts Scotland Quick Quotes facility About us

Langstane Housing Association is a key provider of social housing in the North-East of Scotland with over 2,800 homes across Aberdeen City, Aberdeenshire and Moray. Our mission is to provide homes and services that make a positive difference to peoples' lives.

This is an exciting time for us as we are on a cultural transformation journey to shape our future and deliver our strategic priorities including investment in ICT and optimising our staffing structure and evolving our people plans. Are you willing to take on a challenge and join us?