Main Purpose:
To take proactive responsibility for a portfolio of properties, working closely with Asset Management, Facilities Management, and Operational Finance teams to optimise budgeted cash flow and maximise tenant satisfaction. You will oversee the day-to-day management of your properties, aligned with the strategy set by the Asset Manager.
Key Responsibilities:
- Manage a portfolio of assets, acting as the main link between Asset Managers, Facilities/Centre Managers, and Operational Finance, ensuring properties maintain a “ready-to-sell” status.
- Develop plans and escalation strategies for the collection of charges, making recommendations to Asset Managers as required.
- Handle day-to-day landlord and tenant matters, including general enquiries, statutory notices, and enforcement of lease obligations.
- Coordinate tenant applications and seek value-add opportunities, ensuring positive tenant interactions.
- Prepare periodic reports in collaboration with Asset Managers.
- Support leasing activity, property viewings, and ensure properties remain presentable by coordinating with on-site teams.
- Complete annual sustainability surveys and recommend improvements.
- Record and report tenant requirements for ESG purposes.
- Ensure utility metering is accurate and robust for proper consumption recording.
- Promote best practices and provide feedback to site teams to maintain safe, clean, and secure environments.
- Coordinate Health & Safety and compliance matters with relevant staff.
- Arrange property inspections and tenant meetings, submitting detailed reports.
- Liaise with insurance brokers on claims and renewals, providing necessary documentation.
- Ensure the property database is always up to date in coordination with the Property Administration team.
- Work with Operational Finance to ensure timely approval and invoicing of rent and other charges.
- Manage the rent collection and credit control processes, including setting strategy for dealing with debtors.
- Prepare and manage service charge budgets and drive completion of reconciliations in line with performance KPIs.
- Challenge supplier procurement to ensure value for money and minimise service charges
- Identify opportunities to improve operational efficiency and reduce non-recoverable costs.
- Approve invoices in line with KPIs.
- Support junior and graduate team members in their development.
Key Skills & Competencies:
- Ability to manage multiple daily tasks alongside long-term workstreams and deadlines.
- Strong diligence, perseverance, and commitment to industry standards (e.g., RICS).
- Financial literacy with a good understanding of business plans and asset performance.
- Ability to engage with stakeholders at all levels, including tenants and suppliers.
- Problem-solving mindset with a collaborative and positive approach.
- Willingness to share knowledge and support team development.