Property Manager (London Living Rent)

TN United Kingdom; Stratford-upon-Avon; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

An established industry player is seeking a dedicated Property Manager to join their dynamic team in Stratford. This role offers the opportunity to manage a diverse portfolio, ensuring compliance and maximizing rental returns. You will thrive in a fast-paced environment, delivering exceptional customer service and collaborating with various stakeholders. With a focus on personal development and family-friendly policies, this company is committed to creating a supportive workplace. If you're passionate about property management and eager to make a difference, this position is perfect for you.

Benefits

Essential Car User Allowance

Hybrid working arrangements

Strong family-friendly policies

Learning & Development programs

28 days annual leave plus bank holidays

Excellent pension scheme

Non-contributory life assurance

Employee Assistance Programme

Employee discount scheme

Volunteer hours per year

Qualifications

• Experience in property management and lettings in the private rented sector.
• Excellent communication skills and customer service skills.

Responsibilities

• Maximizing rental returns and minimizing tenancy void periods.
• Providing excellent customer service to a demanding client base.

Skills

Property Management

Customer Service

Communication Skills

Negotiation

Problem Solving

Education

Experience in Property Management

Understanding of London Living Rent

Tools

MS Office Suite

CRM/Microsoft D365

Job description

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Property Manager (London Living Rent), Stratford

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Client:

L&Q

Location:

Stratford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

02fb7e7c17bc

Job Views:

8

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Title: Property Manager (London Living Rent)

Contract Type: Permanent

Hours: Full time - 35 hours per week, 9-5 Monday-Friday
Office Location: West Ham Lane, Stratford, London

Persona: Agile/Hybrid, Office based 1-3 days per week*
Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance**

Closing date for applications: 30th May 2024

We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford.

*Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Property Manager (London Living Rent).docx

L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolios helping residents into home ownership! Our selection of homes appeals to a wide range of aspirations, incomes, and stages of life.

We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will resonate with our values and live them. We seek enthusiastic individuals to complement our teams. To succeed, you must be exceptionally customer-focused and willing to go above and beyond to assist our customers. We want individuals with passion, drive, motivation, and the ability to thrive in a target-driven environment. The role can be challenging, with no two days the same, involving a diverse range of residents. We need initiative-taking and keen problem solvers.

You will be responsible for:

• Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
• Collaborating with internal and external stakeholders to support property acquisition to meet organisational targets.
• Ensuring the property portfolio complies with legislative requirements and maintaining compliance across operations.
• Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
• Conducting effective tenancy and asset management to ensure maximum returns.
• Performing routine checks to manage risks associated with fraud and subletting.

To be successful, you will have:

• Experience in property management and lettings in the private rented sector.
• Understanding of London Living Rent and its market positioning.
• Excellent communication skills (written and verbal) and customer service skills, with the ability to work in a dynamic team and respond positively to challenges.
• A proven track record of delivering targets and meeting deadlines in a customer-focused, commercial environment.
• An awareness of budgetary and financial risks in the residential marketplace.
• Experience using MS Office Suite (including Excel, Teams, CRM/Microsoft D365).
• Experience in negotiating tenancy renewals.
• Experience in managing complaints within target times and managing resident expectations positively.
• Strong understanding of tenancy management, including assured shorthold tenancies and related legal notices.
• Knowledge of legal processes related to breaches of tenancy and arrears.

The benefits we offer include:

• An ECU allowance of £1,300 per annum as an essential car user (ECU).
• Hybrid/agile working arrangements.
• Strong family-friendly policies.
• Committed Learning & Development programs.
• Annual leave starting from 28 days plus bank holidays.
• Excellent pension scheme with up to 6% employer contribution.
• Generous non-contributory life assurance.
• Employee Assistance Programme.
• Employee discount scheme.
• Up to 21 volunteer hours per year.
• Great places to work certified 2022.
• Ranked 23rd in UK for Best Workplaces for Women.

Apply now by completing an online application and providing a supporting statement detailing your suitability for the position.

*Initially, you will be office-based more than 1-2 days per week until training is completed.

**A full driving license and access to a vehicle insured for business use are required to receive the ECU allowance. The allowance is paid in accordance with the relevant policy, which may be updated.

Our organisational values and behavioural framework underpin all we do. More information about our values can be found on our website, and a behavioural framework is available upon request.

Our commitments include:

• Employing the best people and investing in their development.
• Being externally recognized for our commitment to inclusion, including Stonewall Diversity Champion status, Disability Confident (Committed), and signing the Time to Change Employer Pledge.
• Supporting our environmental and social responsibility policies.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses, housing around 250,000 people in over 97,000 homes, mainly across London and the Southeast.

Our role extends beyond providing homes. We aim to build aspiration, opportunity, and confidence through our £250 million L&Q Foundation and skills academy.

In response to housing and affordability challenges, we plan to build 100,000 new homes over ten years, with at least 50% being genuinely affordable, aiming for 60% in London.

Our vision is that everyone has a quality, affordable home. We combine social purpose with a commercial drive to create homes and neighborhoods everyone can be proud of.