Property Manager - Chestertons

Emeria UK; London; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

A leading property management agency seeks a Property Manager for its Islington office. The ideal candidate will thrive in a fast-paced environment, maintaining high service levels and effectively managing property portfolios. The role offers competitive salary alongside a range of perks and benefits aimed at supporting employee well-being and development.

Benefits

Employee assistance programme

Holiday allowance + public holidays

Annual flu vaccination vouchers

Birthday leave

Health cash plan

Qualifications

• Energetic individual with experience in property management.
• Ability to work under pressure and proactive in seeking work.
• Self-aware of knowledge gaps and willing to learn.

Responsibilities

• Protect client assets and manage property portfolios.
• Troubleshoot key maintenance issues and negotiate deposit deductions.
• Ensure compliance with regulations and communicate processes clearly.

Skills

Organisational skills

Time management

Customer service

Problem-solving

Job description

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Job Advert

Property Manager

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)

Salary: £32,000 - £34,000 + Commission

We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high-volume environment.

Main Duties:

• Embrace the Chestertons brand and core values
• Protect our clients' assets and work in their best interests
• Retain management on the portfolio
• Prioritise and troubleshoot key maintenance issues (floods, boilers, leaks, and appliances)
• Scrutinise quotes on behalf of the client
• Understand how to add value when sending an inspection report
• Negotiate deposit deductions fairly and efficiently within required timeframes
• Understand KPIs required for the role
• Consistently leave notes on RPS and attach documents to the letters folder
• Set and follow up on tasks to manage issues and support colleagues
• Develop understanding of client accounts and statements
• Attend local branch meetings and fulfill inspection requirements
• Participate in weekly 1:1 meetings with senior leadership
• Coordinate with supporting departments like lettings, compliance, accounts, and tenancy progression
• Support others' growth and development
• Ensure the portfolio is fully compliant (e.g., EICR, Gas Safety Certificate)
• Adhere to department standards
• Inform tenants and landlords about the end of tenancy process
• Guide clients through deposit dilapidations

Attributes:

• Ability to work under pressure and seek support or escalate complaints when needed
• Good organisational and time management skills
• Proactive in seeking work where capacity exists
• Self-aware of knowledge gaps
• Provide excellent customer service in every interaction
• High engagement and willingness to learn

About The Company

Chestertons:

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and pride ourselves on our innovation and dynamism.

Campions:

Campions is one of the fastest-growing sales and lettings agency groups in the UK, including brands like Chestertons, Chase Buchanan, Retirement Homesearch, and Campions Lettings & Management, managing thousands of properties nationwide annually.

Perks That Make a Difference:

Benefits: Employee assistance programme, holiday allowance + public holidays, charity matching, payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan, and other benefits linked to specific job grades.

We are an equal opportunities employer, committed to creating a diverse and inclusive workplace. All applications will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity, or disability.