Property Manager - 6 Month Fixed Term Contract

Mainstay; London; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A property management company based in London is looking for a Property Manager for a 6-month fixed term contract. The role involves prioritizing maintenance issues, ensuring compliance, and providing excellent customer service. The position offers a salary between £29,000 - £32,000 per annum plus benefits, and operates on a hybrid model after a settling period.

Benefits

Employee assistance programme

Competitive holiday allowance

Charity matching and payroll giving

Health cash plan

Annual flu vaccination vouchers

Birthday leave

Qualifications

• Ability to scrutinise quotes on behalf of the client.
• Understanding KPIs required for the role.
• Experience in property management is preferred.

Responsibilities

• Protect Clients' Assets and work in their best interests.
• Prioritize and troubleshoot key maintenance issues.
• Ensure compliance with portfolio standards.

Skills

Good organisational and time management skills

Ability to work under pressure

Customer service excellence

Self-awareness of knowledge gaps

Negotiation skills

Job description

Overview

Property Manager — 6 Month Fixed Term Contract

Location: Hampton Hill

Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has passed)

Salary: £29,000 - £32,000 per annum plus benefits

6 month fixed term contract

Responsibilities

• Embrace the Chase Buchanan brand and core values
• Protect our Clients Asset and work in their best interests
• Retain Management on the Portfolio
• Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
• The ability to scrutinise quotes on behalf of the client
• Understanding how to add value when sending an inspection report
• Negotiate deposit deduction in a fair and efficient manner, within required timeframes
• Understanding KPI\'s required for role
• Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
• Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
• Develop understanding of client accounts and statements
• Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
• Attend weekly 1 : 1 meetings with Senior leadership team
• Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
• Support others growth and development.
• Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
• Adhere to department standards
• Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
• Providing guidance on the process of deposit dilapidations

Attributes

• Can work under pressure - understand where to seek support / how to escalate complaints
• Good organisational and time management skills
• Seek work where capacity exists
• Self-awareness of knowledge gaps
• Provide excellent customer service in every interaction with internal colleagues and external clients
• Show high engagement and willingness to learn

About The Company

Chase Buchanan: The first Chase Buchanan branch opened on York Street in Twickenham in 1994. Since then, we have opened 14 offices, and built an excellent reputation over the years establishing Chase Buchanan as a strong market leader with an extensive sales, lettings and concierge portfolio. Our branches and operational network span across South West London as well as the South West of England including Bristol, Bath and Plymouth.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.