Property Manager

Pinnacle Group Limited; Maidstone; Remote; GBP 32,000 - 42,000; Full time

Job summary

Pinnacle Group is seeking an experienced Property Manager for the Homes division overseeing ~547 homes across Maidstone, Medway, Rochester, Aylesford, East Malling and nearby areas. You will deliver high‑quality housing management across mixed-tenure portfolios, engaging residents and stakeholders to ensure excellent customer service and community wellbeing.

You’ll manage voids, inspections, repairs, and compliance, coordinate with contractors, and produce regular reports while travelling up to

Qualifications

• Experience in frontline housing management, residential lettings or related sector.
• Knowledge of housing legislation and regulatory requirements.
• Ability to manage voids, sign-ups, inspections and repairs reporting.

Responsibilities

• Report to the Regional Head of Partnerships and deliver on portfolio objectives.
• Take ownership of assigned sites, maintain high standards and compliance.
• Monitor contractors and service providers for quality and timeliness.
• Manage all property management functions including voids and inspections.
• Address anti‑social behaviour cases and assist in legal processes when needed.
• Respond to tenant and client enquiries promptly and professionally.
• Prepare monthly/quarterly client reports for accuracy and timeliness.
• Conduct estate inspections and address issues in communal areas.
• Work with Technical Team to oversee health and safety compliance.
• Log tenant repairs in Fix‑Flo and client systems; oversee defects.
• Maintain tenancy records and ensure policy/legal compliance.
• Collaborate with team and provide support or cover as needed.
• Build strong relationships with tenants, contractors and stakeholders.

Skills

Housing management

Residential lettings

Communication skills

Customer service

Education

CIH/ARLA or equivalent qualification

Tools

Microsoft Word

Microsoft Excel

Job description

Pinnacle Group are looking for an experienced Property Manager to join our Homes division and manage a portfolio of approximately 547 homes across Maidstone, Medway, Rochester, Aylesford, East Malling and surrounding villages. This role is responsible for delivering an excellent housing management service across a mixed-tenure portfolio including affordable housing, social housing and shared ownership properties. Working closely with residents, clients and stakeholders, the successful candidate will take ownership of their patch, ensuring high service standards are maintained while fostering positive communities and delivering an outstanding customer experience.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience within housing management, residential lettings or the wider property sector and be passionate about delivering exceptional customer service. They will be an organised and self‑motivated individual with strong communication and relationship‑building skills, capable of managing a varied workload and building effective partnerships with residents, contractors and clients. The successful candidate will be proactive, resilient and solutions‑focused, with a good understanding of housing management practices and a commitment to maintaining high standards across their portfolio.

A full UK driving licence and access to a vehicle are essential. This is a remote role, with site visits and travel required up to 3 days per week.

Who We Are

Pinnacle Group is a market‑leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place‑based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people‑first organisation with a values‑driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who We’re Looking For

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key Responsibilities Will Include

• Report directly to the Regional Head of Partnerships and deliver on the strategic and operational objectives set for the portfolio.
• Take full ownership and accountability for the assigned site(s), ensuring they are maintained to a high standard and meet all contractual and compliance requirements.
• Monitor the performance of contractors and service providers, holding them accountable for the quality and timeliness of their work.
• Manage all property management functions, including void turnarounds (viewings, sign‑ups, mutual exchanges), inventory management, and check‑out appointments.
• Address and manage anti‑social behaviour cases, including the preparation and serving of legal notices, and represent the organisation in court proceedings when necessary.
• Respond to tenant and client enquiries via telephone and written correspondence, ensuring timely and professional communication.
• Prepare and support the production of accurate and timely monthly/quarterly client reports.
• Conduct regular estate inspections, identify issues in communal areas, and ensure that required actions are completed without delay.
• Work in partnership with the Technical Team to oversee health and safety compliance and ensure timely resolution of any actions.
• Manage residential compliance, log and track tenant repairs using Fix‑Flo software and client systems and oversee defect resolution.
• Maintain accurate and up‑to‑date tenancy records and ensure full compliance with legal and policy requirements.
• Collaborate with team members and provide support or cover when required, as directed by the Regional Head of Partnerships.
• Build and maintain strong relationships with tenants, contractors, and stakeholders, always ensuring service excellence and a positive customer experience.

Key Requirements

• Experience within frontline housing management, residential lettings, or the wider property sector, with a strong understanding of affordable housing management and tenancy services.
• Good knowledge of housing legislation, regulatory requirements, and current best practice, with the ability to apply this knowledge effectively across a varied property portfolio.
• Proven ability to manage core housing management activities including voids, sign‑ups, estate inspections, repairs reporting, and resident engagement.
• Strong communication, organisational, and IT skills, including proficiency in Microsoft Word and Excel, with the ability to produce accurate reports and maintain effective records.
• A proactive, resilient, and customer‑focused approach, with the ability to work independently and as part of a team. A CIH, ARLA, or equivalent qualification is desirable, or a willingness to work towards.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

Benefits

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans