Property Manager

FirstPort; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading residential property management company seeks a proactive Property Manager to oversee a portfolio in London. This role focuses on delivering excellent customer service, maintaining properties, and managing financial implications while ensuring compliance with health and safety regulations. As part of a supportive team, you will be essential in enhancing customer experiences and driving operational success.

Benefits

Competitive salary

Training and technology support

Exclusive discounts on benefits

Qualifications

• Passionate about providing excellent customer service.
• Strong communication skills to influence stakeholders.
• Ability to remain calm in challenging situations.

Responsibilities

• Manage a portfolio of properties ensuring compliance and customer satisfaction.
• Conduct regular site inspections and manage health & safety regulations.
• Autonomously manage schedules and stakeholder meetings.

Skills

Communication

Negotiation

Problem Solving

Customer Service

Education

Experience in property management (desired)

Job description

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Location: Covering a portfolio in St Albans, Stevenage and surrounding areas

As a property manager, you will contribute to our vision of being the UK's favourite residential property manager by:

• Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free
• Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager.
• By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward

This role reports to the regional manager and has a team of up to 10 direct reports and sometimes up to 10 indirect reports depending on your portfolio.

About You

You will be passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

An excellent communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences. Your verbal and written skills will be of a high standard.

You will be a pragmatic problem solver who is proactive in finding the answers to ensure timely resolution for all customer queries. Able to work with autonomy across multiple environments within a portfolio.

Previous experience of challenging and/or emergency situations where you always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing regular checks and keeping accurate records to ensure everything is kept on track.

Self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

IT savvy and are confident in using laptops / tablets. You are fluent in the different MS packages and systems as you will be efficient in maintaining administration and finance records electronically.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. You also will like to travel and meet new people across our organisation.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• As a remote manager, you will be autonomous in managing your own diary. You will visit each property at regular intervals and will need to prioritise sites that require more of your time and attention.
• Arrange and facilitate regular meetings with key stakeholders within your portfolio, guiding and positively influencing decisions and disputes; encouraging open two way communication and information cascade.
• Manage and authorise all expenditure throughout the year, maintaining cash flow to prevent critical funding issues and ensuring value for money for customers and clients whilst reviewing service charge audited accounts and budgets.
• Liaise with the credit control function to ensure effective debt management of the portfolio, inclusive of initial collection of routine service charge arrears – we don’t tend to do this much, collections manage this
• Ensure that all the property is managed in accordance with key Health and Safety legislation including but not limited to Fire Safety, Asbestos and Legionella / water hygiene control regulations acting as the 'Responsible 'Person for on-site Fire Safety regulation purposes
• Conduct comprehensive site inspections and visits of your portfolio ensuring portfolio KPI’s are achieved throughout the year in line with Four Pillars strategy.
• Complete all Fire, Health and Safety risk assessment/site inspection follow up actions within the defined timescales and take ownership of any Enforcement action and respond accordingly without delay to the relevant authorities
• Ensure timely delivery of major works and remedial planned works are undertaken whilst managing contracts with affiliated external Contractors overseeing their performance and scope of work, to enable us to meet the needs and expectations of our customers
• Deliver professional and effective mobilisation and management of new schemes that are brought into FirstPort management

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.