Property Manager

Leaders Roman Group; Letchworth; On-site; GBP 29,000 - 46,000; Full time

Job summary

Charter Whyman Estate Agents in Letchworth seeks an experienced Property Manager to oversee a portfolio of residential properties and act as the main contact for landlords and tenants. You will manage day-to-day tenancy operations, coordinate inspections, and ensure compliance with housing regulations.

The role requires strong communication, organisational skills, and a proactive, customer-focused approach to deliver a high standard of service across the tenancy lifecycle.

Qualifications

• Previous experience in residential property management or lettings.
• Strong knowledge of the residential lettings process and tenancy management.
• Knowledge of housing legislation, regulations and compliance requirements.
• Excellent communication and customer service skills with landlords and tenants.
• Confident handling of difficult or sensitive situations, complaints and disputes.
• Strong organisational and time-management skills to manage multiple properties.
• Attention to detail and methodical record-keeping.
• Ability to work independently and as part of a team.
• Proactive and professional with integrity and reliability.
• Knowledge of property management software, CRM, spreadsheets, email and office tech.

Responsibilities

• Manage a portfolio of residential properties from tenancy start to renewal and check-out.
• Be the primary contact for landlords and tenants, handling enquiries promptly.
• Arrange inspections and prepare reports for landlords.
• Coordinate maintenance and contractors, ensuring timely updates to landlords and tenants.
• Ensure compliance with legislation, regulations and safety requirements.
• Manage renewals, rent reviews, check-ins and check-outs.
• Monitor rent payments and arrears, taking appropriate action.
• Maintain accurate tenancy and property documentation and records.
• Collaborate with lettings and sales teams to deliver a seamless service.
• Provide high-quality customer service to landlords, tenants and contractors.
• Identify and resolve issues while upholding Charter Whyman’s standards.

Skills

Residential property management

Tenant relationships

Communication skills

Organisational skills

Problem-solving

Time-management

Team player

Education

ARLA/Propertymark qualification

Tools

Property management software

CRM systems

Spreadsheets

Email

Job description

Charter Whyman Estate Agents is looking for an experienced and professional Property Manager to join our team in Letchworth.

The Property Manager will be responsible for overseeing a portfolio of residential properties and will act as the main point of contact for both landlords and tenants. The role involves managing the day-to-day running of properties and ensuring a high level of service throughout the tenancy.

Key responsibilities will include:

• Managing a portfolio of residential properties from tenancy commencement through to renewal and check-out.
• Acting as the primary point of contact for landlords and tenants, dealing with enquiries and resolving issues promptly and professionally.
• Arranging and conducting property inspections and preparing reports for landlords.
• Coordinating maintenance, repairs and contractors, ensuring issues are dealt with efficiently and keeping landlords and tenants informed.
• Ensuring properties and tenancies remain compliant with relevant legal, regulatory and safety requirements.
• Managing tenancy renewals, rent reviews, check-ins and check-outs.
• Monitoring rent payments and arrears and taking appropriate action where required.
• Preparing and maintaining accurate tenancy and property documentation.
• Keeping property records and compliance information up to date on the company’s systems.
• Working closely with colleagues across the sales and lettings teams to ensure a smooth and efficient service.
• Providing a consistently high level of customer service to landlords, tenants and contractors.
• Identifying and resolving problems proactively, while maintaining Charter Whyman’s professional standards and reputation.

The successful candidate will ideally have:

• Previous experience in residential property management or lettings.
• Strong knowledge of the residential lettings process and tenancy management.
• A good working knowledge of relevant housing legislation, regulations and compliance requirements.
• Excellent communication and customer service skills, with the ability to build strong relationships with landlords and tenants.
• The confidence to deal professionally with difficult or sensitive situations, complaints and disputes.
• Strong organisational and time-management skills, with the ability to manage multiple properties and competing priorities.
• Excellent attention to detail and a methodical approach to record-keeping and administration.
• Good problem-solving skills and a proactive, can-do approach.
• Experience using property management software, CRM systems, spreadsheets, email and other standard office technology.
• The ability to work independently while also being a strong team player.
• A professional, honest and reliable approach that reflects Charter Whyman’s values of honesty, integrity and professionalism.
• A results-driven attitude and a genuine commitment to delivering excellent service.
• ARLA/Propertymark or equivalent industry qualifications would be an advantage.
• A full driving licence and the ability to travel locally for property inspections and visits.