Property Manager

Martyn Gerrard Estate Agents; Greater London; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Friendly working environment

Career development

Training and support

Qualifications support

28 days annual leave + birthday off +

Job summary

Martyn Gerrard Estate Agents is seeking a Property Manager to handle a portfolio of residential properties, acting as the primary contact for landlords, tenants, contractors and internal teams. You will balance service, compliance, and commercial awareness while maintaining accurate records and guiding matters to completion.

The role is based at our Finchley Central head office with Monday–Friday, 9:00am–5:30pm hours.

Qualifications

• An excellent communicator who remains clear, calm and professional.
• Highly organised, with the ability to adapt when priorities change.
• Accountable, reliable, punctual and dependable.
• Patient and composed when handling challenging conversations.
• Inquisitive, asking the right questions before reaching conclusions.
• A collaborative team player.
• Commercially aware, with an understanding of how decisions affect clients, tenants and the business.
• Detail-focused, with strong accuracy in written work and record keeping.
• Professional, mature and solutions-focused.

Responsibilities

• Managing repairs and maintenance through to completion
• Communicating clearly with landlords, tenants and contractors
• Managing deposit releases and disputes
• Supporting rent arrears and end-of-tenancy processes
• Managing risk, compliance and service standards
• Investigating problems properly and avoiding assumptions
• Keeping records accurate and up to date
• Managing expectations professionally
• Resolving issues calmly and constructively
• Working with your team to deliver a consistent service
• Escalating matters where required, while taking ownership first

Skills

Excellent communicator

Highly organised

Accountable

Patient

Collaborative

Job description

For people who can keep calm when everyone else is losing theirs.

Property Management is not just about repairs, emails and tenancy paperwork. It is about judgement.

It is about knowing when to be firm, when to listen, when to investigate, when to escalation, and when to take ownership before a small issue becomes a bigger problem.

At Martyn Gerrard, we are looking for a Property Manager who understands that great service is not simply about being polite. It is about being reliable, accountable, commercially aware and organised enough that landlords and tenants feel they are in safe hands.

This role would suit someone who can think clearly under pressure, communicate professionally and see a situation from both sides — the landlord and the tenant — without losing sight of the facts.

About Martyn Gerrard

Martyn Gerrard has been helping people move across North London for decades.

As an award-winning independent estate agency, we work across Sales, Lettings, Property Management, Commercial and New Homes, giving our people the opportunity to build broad knowledge and long-term careers.

We invest in the training and development of our people and pride ourselves on having a supportive, professional and collaborative working environment.

What we offer

• A friendly, supportive and professional working environment
• Excellent opportunities for long-term career development
• Ongoing training and support
• Assistance with obtaining relevant professional qualifications
• 28 days’ annual leave, plus your birthday off and additional time off between Christmas and New Year

The Property Manager role

As a Property Manager, you might be dealing with a leaking roof in the morning, rent arrears before lunch, a landlord complaint in the afternoon and a deposit dispute by the end of the day.

A great Property Manager does not panic. They prioritise, communicate and take control.

You will manage a portfolio of residential properties and act as the key point of contact for landlords, tenants, contractors and internal teams. The role requires someone who can balance service, compliance, commercial awareness and empathy, while keeping accurate records and driving matters through to completion.

Key responsibilities

• Managing repairs and maintenance through to completion
• Communicating clearly with landlords, tenants and contractors
• Managing deposit releases and disputes
• Supporting rent arrears and end-of-tenancy processes
• Managing risk, compliance and service standards
• Investigating problems properly and avoiding assumptions
• Keeping records accurate and up to date
• Managing expectations professionally
• Resolving issues calmly and constructively
• Working with your team to deliver a consistent service
• Escalating matters where required, while taking ownership first

Is this you?

We are looking for a Property Manager who can bring the right mindset, not just the right experience.

You will need to be:

• An excellent communicator who remains clear, calm and professional
• Highly organised, with the ability to adapt when priorities change
• Accountable, reliable, punctual and dependable
• Patient and composed when handling challenging conversations
• Inquisitive, asking the right questions before reaching conclusions
• A collaborative team player
• Commercially aware, with an understanding of how decisions affect clients, tenants and the business
• Detail-focused, with strong accuracy in written work and record keeping
• Professional, mature and solutions-focused

Location and hours

The role is based at our Head Office in Finchley Central.

Monday to Friday, 9:00 am to 5:30 pm.

The Challenge

This is not a role for someone who wants an easy inbox.

This is a role for someone who wants to become genuinely good at Property Management.

Landlords trust us with one of their biggest assets. Tenants trust us with their home. A great Property Manager understands the importance of both.

If you are calm under pressure, organised, commercially aware, good with people and willing to take ownership, we would like to hear from you.