Property Manager

Leaders Romans Group; Dunstable; On-site; GBP 26,000 - 28,000; Full time

Job description

Job Title: Property Manager

Location: Dunstable

Brand: Alexander & Co

Salary: £26,000 - £28,000

Hours: Monday-Friday 8.30am-5.30pm

About Alexander & Co:
Alexander & Co. specialise in residential lettings, sales and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell or buy – we’re here to help.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, we are seeking a Property Manager to join our dedicated and dynamic team based in Dunstable. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

• Provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
• Update all parties on a regular basis by both phone, email or text and log notes.
• Make regular ‘well being’ calls to the landlord.
• Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
• Ensure that all mandatory compliance/legislation is in place on all properties, following company processes.
• Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
• Deal with non-managed deposits who are part of the No Deposit Scheme.
• Ensure check-out process is followed and communication is sent out within company process via the Depositary site.
• Work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• Maintain high levels of communication to internal and external customers.

What are we looking for:

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Full UK Driving License Required.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service.
• Excellent parental leave and newly introduced fertility policy.
• Staff discounts.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.