Property Manager

Harrods; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury estate agency seeks an experienced Lettings professional to deliver exceptional service in their Knightsbridge office. The role involves managing property duties and building client relationships while ensuring compliance with legislation. This opportunity offers a rewarding environment with a strong focus on customer satisfaction and professional growth.

Benefits

Company pension

Flexible working

25 days’ holiday

Up to 33% in-store discount

Season ticket loan

Qualifications

• Proven experience in the lettings industry.
• Strong understanding of current legislation.
• Exceptional verbal and written communication skills.

Responsibilities

• Manage property administration tasks efficiently.
• Conduct routine property visits and handle inquiries.
• Build relationships with high net-worth clients.

Skills

Customer Service

Compliance

Organizational Skills

Communication

Job description

We are seeking an experienced Lettings professional to join our team in the Knightsbridge office, this is a fantastic opportunity to be part of one of central London’s most prestigious estate agencies, representing a globally recognised brand.

About The Role

As an expert in the Lettings industry, you will be working with clients at all levels of the market, including high net-worth individuals, with whom you will build and maintain strong relationships. A strong understanding of current and upcoming legislation is essential, ensuring full compliance and best practice in all aspects of the Lettings process.

You will also;

• Carrying out full property management duties, including:
• Organising safety certificates
• Coordinating refurbishment projects
• Managing deposit returns
• Conducting routine property visits
• Handling inventory reports and tenancy terminations
• Managing both reactive and proactive maintenance issues
• Performing administrative tasks to support the smooth running of the office, such as:
• Preparing and issuing new and renewal tenancy paperwork
• Organising property brochures and window cards
• Supporting Sanction and AML (Anti-Money Laundering) checks
• Identifying and generating cross-referral business opportunities across the wider company
• Consistently delivering a premium level of customer service
  

About You

To be successful in this role, you’ll be a proactive and highly motivated individual who thrives in a fast-paced environment. You have a keen eye for detail and take pride in delivering a premium level of customer service at all times. Your communication skills—both written and verbal—are exceptional, allowing you to build strong relationships with clients, colleagues, and external partners alike.

You bring a solid understanding of lettings and property management legislation, ensuring compliance and professionalism in every aspect of your work. Whether managing multiple tasks, solving problems, or identifying opportunities, you approach each challenge with initiative and confidence. Your ability to stay organised and adaptable under pressure will be key to your success in this dynamic and rewarding role.

About Us

First established in 1897, Harrods Estates combines over a century of local expertise with the global appeal of the Harrods brand to become one of the UK’s leading luxury residential estate agents. With offices in Knightsbridge, we are perfectly situated to oversee the sale, letting and management of some of London’s most prestigious properties and new developments.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants), and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods