Property Manager

Leaders Romans Group; Camberley; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading property management company is seeking a Property Manager in Camberley. This role involves ensuring high levels of customer service, managing inquiries from tenants and landlords, and addressing maintenance issues efficiently. The ideal candidate possesses excellent communication skills and a full UK driving license. The position offers competitive salary and opportunities for career growth in a supportive team environment.

Benefits

Competitive base salary and additional incentives

Quarterly and yearly awards

Salary sacrifice pension scheme

Generous holiday allowance

Excellent parental leave

Staff discounts

Responsibilities

• Provide excellent levels of both telephone and written communication.
• Understand tenants' maintenance requirements and provide a triage service.
• Communicate with landlords when issues arise and arrange necessary works.
• Update all parties on the status of maintenance regularly.
• Make regular calls to landlords regarding their property well-being.
• Ensure all works are completed and invoiced within 21 days.
• Maintain compliance and ensure company processes are followed.
• Inspect properties as required in coordination with property inventory clerks.
• Notify landlords and tenants about the checkout process in advance.
• Facilitate the check-out process and communication with deposit schemes.
• Analyze reasons for lost units with team leaders and heads of centres.
• Maintain high levels of communication with customers.

Skills

Excellent communication, written and verbal

Professional telephone manner

Organisational skills

Time management

Attention to detail

Education

Full UK Driving License Required

Job description

Overview

Job Title: Property Manager

Location: The Meadows

Brand: Leaders

Salary: up to £28,000 OTE inclusive of commission and based on experience.

Hours: Monday to Friday 9am to 5:30pm

About Leaders:

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based in Camberley. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Responsibilities

• You will be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service
• Excellent Parental leave and newly introduced Fertility policy
• Staff discounts

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.