Property Manager

TN United Kingdom; Bury St Edmunds; On-site; GBP 28,000; Full time

Job summary

An established industry player in property services is seeking a dedicated Property Manager to join their dynamic team in Bury St Edmunds. This role involves providing exceptional service to tenants and landlords, ensuring smooth tenancy processes, and maintaining high communication standards. With a focus on career growth and professional development, this position offers a competitive salary and a supportive team environment. If you have a passion for property management and a commitment to excellence, this opportunity is perfect for you.

Benefits

Career growth opportunities

Market-leading training

Access to diverse property portfolio

Supportive team environment

Competitive salary and incentives

Quarterly and annual awards

Salary sacrifice pension scheme

Generous holiday allowance

Parental leave policies

Qualifications

• Experience in property management or lettings is required.
• Professional telephone manner and organizational skills are essential.

Responsibilities

• Provide excellent communication throughout the tenancy.
• Coordinate with landlords and tenants for check-out procedures.
• Ensure properties comply with legislation and company policies.

Skills

Property Management

Communication Skills

Organizational Skills

Time Management

Attention to Detail

Job description

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Salary: £28,000 OTE inclusive of commission

Hours: Monday-Friday 9am-5.30pm

About Leaders:

Leaders, part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Bury St Edmunds. Experience in property management is required. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for tenants and landlords, assisting with inquiries, booking appointments, and ensuring a smooth tenancy process from beginning to end.

Key Responsibilities:

1. Provide excellent telephone and written communication throughout the tenancy.
2. Accept and understand tenants' maintenance requirements, providing triage to resolve issues.
3. If unresolved, communicate with the landlord with a solution and arrange works with contractors.
4. Update all parties regularly via phone, email, or text and log notes.
5. Make regular ‘well-being’ calls to landlords.
6. Collaborate with the property management team to ensure works are completed and invoiced within 21 days, updating customers on progress.
7. Ensure all properties comply with mandatory legislation and company policies.
8. Coordinate with Property Inventory Clerks to ensure inspections are completed and landlords and tenants are informed.
9. Contact landlords and tenants 2 weeks prior to vacation to explain check-out procedures and timelines.
10. Handle non-managed deposits under the No Deposit Scheme.
11. Follow the check-out process and communicate via the Depositary site.
12. Work with team leaders and branch network to understand reasons for any lost units.
13. Maintain high communication standards with internal and external customers.

What We Are Looking For:

• Professional telephone manner
• Organizational skills, time management, and attention to detail
• Experience in property management or lettings
• Full UK Driving License

What We Offer:

• Career growth and advancement opportunities
• Market-leading training and professional development
• Access to a diverse property portfolio
• Supportive team environment
• Competitive salary and incentives
• Quarterly and annual awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing with service
• Parental leave and fertility policies

LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the real estate industry.

LRG does not engage recruitment agencies for hiring. All openings are managed directly by our internal team. We do not accept unsolicited CVs or referrals from agencies; such submissions will not be considered.