Property Management Assistant - Trainee / Experienced - TW090

Glos; Gloucester, Cheltenham, Worcester; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity to join a dynamic estate agency as an Assistant in Property Management. This role offers flexible working across multiple offices and supports career development with full training provided. Responsibilities include data management, tenant communication, and general office administration. The company values its staff and offers various benefits including generous leave, bonuses, and professional development opportunities.

Benefits

22 days annual leave + bank holidays

Longevity of service rewards and bonus

Corporate team building days

Additional gifted annual leave during wedding month

Industry qualifications and membership fees paid

Clear progression paths for career development

Cycle to work scheme

Pension scheme

Qualifications

• No previous office experience required, full training provided.
• Passionate about developing a career in administration.

Responsibilities

• Support Property Managers with day-to-day admin tasks.
• Maintain accurate records on property management software.
• Coordinate routine and emergency maintenance appointments.

Skills

Communication

Data Entry

Customer Service

Tools

Property Management Software

Job description

We currently have a rare opportunity to join an award winning, dynamic estate agency client of ours. In this role, you can be based solely from the Cheltenham office, or alternatively, you can work across x3 offices- Gloucester, Cheltenham or Worcester (a few days in each at a time)- up to you!

This role is to support the busy Property Management team in an administrative capacity, with excellent opportunities for growth and development. Tasks will vary but will include managing data entry, liaising with tenants and landlords, coordinating appointments, answering calls, and handling general office administration.

If you are passionate about developing your career and would excel working within a supportive environment, then this could be the job for you! No previous office experience is required as full training will be provided. You could be from the retail/leisure/hospitality industry looking to get into the office environment and progress within an administration role.

The company believe that their staff are the core of the business and therefore ensure they have an environment where their team feels valued providing support towards training and development as well as benefits including:
- 22 days annual leave + bank holidays rising with years of service + your Birthday off
- Longevity of service rewards and bonus
- Corporate team building days and events
- Additional gifted annual leave during the month of your wedding & Enhanced Parental Leave
- Industry qualifications (ARLA) and membership fees paid for
- Clear progression paths for career development
- Cycle to work
- Pension scheme

As the Assistant, your responsibilities will include:
- Support the Property Managers with day-to-day admin tasks across the portfolio
- Maintain accurate and up-to-date records on property management software
- Coordinate and book routine and emergency maintenance appointments
- Communicate with tenants, contractors, and landlords by phone and email
- Assist in processing tenancy renewals, deposit returns, and compliance documentation
- Handle incoming queries and ensure issues are directed or resolved appropriately
- Support with scheduling property visits and preparing follow-up reports
- General office administration to assist the wider lettings team

Hours: Monday – Friday, 8:30am – 5:30pm (1 hour lunch break), flexible working hours can be discussed for the right person

Salary: Up to around £26k per annum – flexible / negotiable depending on experience!