Property Helpdesk Coordinator

The Orders of St John Care Trust; Oxford; On-site; GBP 25,000 - 27,000; Full time

Job summary

Une entreprise de soins de premier plan recherche un Property Helpdesk Coordinator pour un contrat de 12 mois. Ce rôle consiste à assister le manager du Helpdesk en fournissant un support sur la maintenance des propriétés et en assurant le suivi des demandes d'entretien. Le candidat idéal aura une expérience en gestion des installations et sera axé sur le service client.

Benefits

25 Days Holiday plus bank holidays

Nest Pension

Life Assurance

Flexible start/finish times

Development and progression opportunities

Disabled card for discounts

Qualifications

• Expérience de 2 ans dans une fonction de maintenance réactive, y compris la gestion de contrats.
• Certificat en gestion des installations souhaitable mais non essentiel.
• Permis de conduire britannique complet requis.

Responsibilities

• Support à la gestion et suivi des tâches via le système CAFM.
• Administration des tâches liées à la conformité et à l'entretien général.
• Assistance aux demandes réactives via le Helpdesk.

Skills

Knowledge of building maintenance

Facilities management systems

Contract management

General maintenance

Education

GCSE or equivalent in English & Mathematics

Certificate in Facilities Management

Job description

Property Helpdesk Coordinator - 12 month Fixed Term Contract

Salary: £25,000-£27,000 per annum dependant on experience.

Location: Oxford until the end of the year, then Aylesbury, hybrid 2-3 days per week onsite.

Hours of Work: 37.5 hours per week

About the role:

To support the Helpdesk Manager and Property Team in the delivery of Compliance, Servicing, Reactive, Responsive, Planned and Planned Preventative Maintenance to the care homes, other premises including day centres, and offices where applicable. The Property Helpdesk Coordinator will support with administration tasks in relation to statutory servicing, inspections, general maintenance, and contract management. In addition this role will support the homes with their reactive requests via the Helpdesk and monitoring the status of jobs via the CAFM system. Our residents are at the heart of our organisation; so the ideal candidate will ensure each request that comes through to the helpdesk is followed from start to finish with the upmost care and updated on the CAFM system.Maintain all aspects of the CAFM system which includes;Asset dataEstate DataContractor dataCompliance and Reactive data

About you:

• Certificate in Facilities Management or similar related qualification in Property Management - Desirable but not essential
• GCSE or equivalent in English & Mathematics
• Full UK driving licence
• Experience of working in a similar role and of working within a property management team
• At least 2 years’ experience supporting responsive maintenance function, including contract management - Desirable but not essential
• Knowledge of building maintenance and associated risks and compliance issues
• Experience of facilities management systems (CAFM)

What you will get in return:

• 25 Days Holiday plus bank holidays
• Nest Pension
• Life Assurance
• Flexible start/finish times
• Development and progression opportunities
• Access to blue light card, offering you discount on shopping, days out, restaurants and much more!

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