Property Helpdesk Coordinator

The Orders of St John Care Trust; Lincoln; Hybrid; GBP 27,000; Full time

Job summary

A leading care organization in Lincoln is looking for a Property Helpdesk Coordinator to ensure effective management of maintenance tasks and support the property team. Responsibilities include monitoring requests, managing the CAFM system, and providing excellent customer service to residents. Ideal candidates will have a background in property management and experience in facilities systems. The position offers a salary of £27,000 per annum and flexible working arrangements.

Benefits

25 days holiday plus bank holidays

Nest Pension

Life Assurance

Flexible start/finish times

Development and progression opportunities

Access to blue light card discounts

Qualifications

• Certificate in Facilities Management desirable.
• At least 2 years’ experience in a related role.
• Full UK driving licence required.

Responsibilities

• Support the Helpdesk Manager with compliance and maintenance tasks.
• Monitor the status of jobs via the CAFM system.
• Ensure care requests are managed with utmost care.

Skills

Experience in property management

Knowledge of building maintenance

Experience with CAFM systems

Excellent communication skills

Education

GCSE or equivalent in English & Mathematics

Certificate in Facilities Management

Job description

Property Helpdesk Coordinator - Fixed Term Contract 12 Months

Salary: £27,000 per annum

Location: Lincoln, hybrid 2-3 days per week onsite.

Hours of Work: 37.5 hours per week

About the role:

To support the Helpdesk Manager and Property Team in the delivery of Compliance, Servicing, Reactive, Responsive, Planned and Planned Preventative Maintenance to the care homes, other premises including day centres, and offices where applicable. The Property Helpdesk Coordinator will support with administration tasks in relation to statutory servicing, inspections, general maintenance, and contract management. In addition this role will support the homes with their reactive requests via the Helpdesk and monitoring the status of jobs via the CAFM system. Our residents are at the heart of our organisation; so the ideal candidate will ensure each request that comes through to the helpdesk is followed from start to finish with the upmost care and updated on the CAFM system.Maintain all aspects of the CAFM system which includes;Asset dataEstate DataContractor dataCompliance and Reactive data

About you:

• Certificate in Facilities Management or similar related qualification in Property Management - Desirable but not essential
• GCSE or equivalent in English & Mathematics
• Full UK driving licence
• Experience of working in a similar role and of working within a property management team
• At least 2 years’ experience supporting responsive maintenance function, including contract management - Desirable but not essential
• Knowledge of building maintenance and associated risks and compliance issues
• Experience of facilities management systems (CAFM)

What you will get in return:

• 25 Days Holiday plus bank holidays
• Nest Pension
• Life Assurance
• Flexible start/finish times
• Development and progression opportunities
• Access to blue light card, offering you discount on shopping, days out, restaurants and much more!

#HO