Property Help Desk Administrator NEW Bolton Council Posted today Bolton £25,183 to £27,269 Shif[...]

Transport for Greater Manchester; Bolton; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join a forward-thinking organization as a Helpdesk Administrator, where your people skills will shine in delivering exceptional customer service. This hybrid role allows you to balance office and home work, ensuring you maintain a healthy work-life balance. You will be the first point of contact for inquiries, recording essential details and coordinating repairs efficiently. With full training provided, this is an excellent opportunity for those passionate about customer service and community improvement. Enjoy a range of exclusive rewards and benefits while contributing to a vibrant place like Bolton.

Benefits

Exclusive gym membership prices

Salary sacrifice schemes

Generous annual leave allowance

Flexible work opportunities

Access to Pension Scheme

Employee wellbeing and support services

Qualifications

• Confident on the phone and able to record detailed data.
• Committed to great customer service and calm under pressure.

Responsibilities

• First point of contact for enquiries from council staff.
• Record repair details and monitor contractor performance.

Skills

Customer Service Skills

Organizational Skills

Telephone Communication

Problem-Solving

Education

No specific educational requirement mentioned

Tools

Facilities Management System

Job description

Grade D, scp6 £25,183 to scp11 £27,269 per annum
Permanent
This role is a hybrid working role, working in the office three days a week and home for 2 days. Your hours will be 8:00am 4:00pm and 9:00 5:00pm on rotating shifts Monday to Friday.

The Role

As a Helpdesk Administrator in our Corporate Property team, you can use your people skills to make your own powerful contribution to delivering first-class customer service. Bolton owns and manages a huge and diverse range of properties which need regular maintenance and repair.

You’ll be the first point of contact for enquiries from council staff and building users. You’ll record details of any repairs required onto our facilities management system so that works can be assigned to the relevant contractors and monitor contractor performance to ensure we have relevant documentation and evidence of completion of work, as well as giving customers regular updates on progress.

About You

You must be confident on the telephone and able to record detailed data on an IT system. You are also someone who’s committed to great customer service, be calm under pressure and have the ability to find solutions for difficult customers. You’ll also have the organisational skills to manage your own workload. Knowledge on facilities management or building maintenance is a benefit but is not essential and full training can be provided.

About Us

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.

Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role and the important legal bits, and our Top Tips too.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits.

For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact [e-mail]