Property Fraud Claims Investigator

Political, International and Development Studies Student Association; Glasgow; On-site; GBP 39,000 - 45,000; Full time

Job summary

A leading company is seeking a Fraud Investigator to manage claims investigations within the property insurance sector. The successful candidate will ensure genuine claims are settled quickly while handling customer interactions and leveraging their knowledge of the insurance industry. This role offers competitive compensation, opportunities for bonuses, and benefits that support personal growth and wellbeing.

Benefits

Generous pension scheme with contributions up to 14%

29 days holiday plus bank holidays

Bonus opportunity of 8% of annual salary

Up to 40% discount on Aviva products

Paid volunteering days

Qualifications

• Experience in property insurance claims handling and fraud investigation.
• Knowledge of buildings pathology is highly desirable.
• Good telephony skills and quick decision-making ability.

Responsibilities

• Investigate claims and engage with customers and third parties for evidence gathering.
• Review fraudulent claims and support property claims.
• Manage an active caseload of investigations.

Skills

Knowledge of the insurance buildings industry

Technical knowledge of commercial and personal insurance claims

Understanding of buildings pathology

Experience in insurance fraud investigations

Ability to manage personal workload

Job description

We are looking for a Fraud Investigator with a background in property insurance claims handling and fraud investigation, or experience in insurance fraud prevention roles. Knowledge of building pathology is highly desirable. The role involves investigating claims, engaging with customers and third parties for evidence gathering.

A Bit About The Job

This position supports property claims. As a Fraud Claims Investigator, you will review potentially fraudulent claims referred from various sources, investigate them appropriately, and help ensure genuine claims are settled promptly. The primary focus will be on residential and commercial property claims, aligned with policy cover, philosophies, and standards.

You will handle customer interactions, requiring effective telephony skills and the ability to make quick decisions. You will manage your workload while working as part of a team to maintain an active caseload of investigations.

Skills And Experience We’re Looking For

• Thorough knowledge of the insurance buildings industry related to personal and commercial property.
• Good technical knowledge and experience of commercial and personal insurance claims, including material damage and consequential loss claims.
• Understanding of buildings pathology for personal and commercial claims.
• Experience in insurance fraud investigations and their possible outcomes.
• Ability to manage personal workload effectively.

What You’ll Get For This Role

We invest in our colleagues, offering:

• Salary circa £39,000 (dependent on location, skills, experience, and qualifications)
• Bonus opportunity of 8% of annual salary, based on performance
• Generous pension scheme with contributions up to 14%
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme
• Supportive policies including parental and carers leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and participation in Aviva Communities
• Support for wellbeing with various tools and resources

Learn more and see your potential total reward using our salary calculator.

Aviva Is For Everyone

We are inclusive and welcome applications from all backgrounds and experiences. Even if you don’t meet every qualification, we encourage you to apply. We support flexible working arrangements, including part-time and job share options. Our flexible working model allows most employees to spend about 50% of their time in the office, combining flexibility with team collaboration.

To learn more about working at Aviva, visit our website. We interview every disabled applicant who meets the minimum criteria; please notify us via email if you have a disclosed disability.