Property Customer Service Assistant - Central London, England

Ritz Recruitment; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Build to Rent company in London seeks a Property Customer Service Assistant. This role involves welcoming residents, conducting viewings, and fostering community engagement. Ideal candidates will have customer service experience and exhibit strong organisational skills. The company offers a dynamic work environment with opportunities for career development.

Qualifications

• Experience in a similar front-of-house or hospitality setting is preferred.
• Strong people skills with a warm, professional approach.
• Confident in using IT systems.

Responsibilities

• Be the first point of contact for residents and visitors.
• Conduct apartment viewings and facilitate lettings.
• Coordinate resident communications.

Skills

Customer service experience

Excellent organisational skills

IT and social media proficiency

Team player

Job description

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Property Customer Service Assistant - Central London, England, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a6542143af2b

Job Views:

7

Posted:

13.08.2025

Expiry Date:

27.09.2025

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Job Description:

Property Customer Services Assistant – Leading Build to Rent Company (Mitre Yard, North West London NW10)
Salary: £30,000 + commission + discretionary bonus (up to 10% OTE £33,000)
Hours: Monday–Friday, 8am–8pm on a rota basis

Are you passionate about delivering exceptional customer service? Do you enjoy creating vibrant communities where residents truly feel at home?

An exciting opportunity has arisen for a Property Customer Services Assistant to join a leading Build to Rent operator at their brand-new flagship development, based in Northwest London.

About the Opportunity :
You’ll be the welcoming face of this beautifully designed community, which features 241 high-quality apartments alongside premium amenities including co-working spaces, a resident gym, meeting rooms, and five stunning roof terraces.

Working closely with the Community Manager and on-site team, you’ll ensure residents receive an industry-leading experience every day — from warm welcomes at reception, to seamless move-ins, to organising vibrant community events.

Your role will be varied and rewarding — you’ll:

• Be the first point of contact for residents and visitors.
• Conduct apartment viewings and support the lettings process.
• Coordinate resident communications and handle feedback.
• Assist with resident engagement and community-building activities.
• Manage daily site operations and maintain immaculate communal areas.
• Support marketing, social media updates, and local networking events.
• Promote a safe, secure, and welcoming environment for all.

What We’re Looking For

• Experience in a similar front-of-house, hospitality, or residential setting (Build to Rent or student living experience is a plus).
• A natural people-person with a warm, professional approach.
• Excellent organisational and time management skills.
• Confident using IT systems and social media platforms.
• A team player who takes pride in delivering the highest standards.
• Flexibility to work shifts between 8am and 8pm Monday–Friday.

Why Join?
This is an ideal role for someone looking to develop their career in the thriving Build to Rent sector with an ambitious and people-focused company. You’ll be part of a supportive team that truly values community, service, and creating places people love to live.

If you’re ready to bring energy, warmth, and dedication to a role where no two days are the same, we’d love to hear from you!

Apply today to help shape an exceptional resident experience at one of London’s newest rental communities.