Property Coordinator

J.P. MORGAN; Wirral; On-site; GBP 23,000 - 28,000; Full time

Job summary

J.P. Morgan is seeking a Customer Service Advisor for its Lettings Support Centre in Wirral. The role involves providing essential property management and tenancy administration support, ensuring seamless operations while maintaining outstanding service standards. Ideal candidates will demonstrate strong customer service skills and thrive in a fast-paced, organized work environment. Competitive salary and numerous benefits, including industry-leading training and progression opportunities, are offered.

Benefits

Company pension

Employee discount

Life insurance

Referral program

Sick pay

Wellness program

Industry-leading training and development

Qualifications

• Outstanding customer service skills are essential.
• Organized and able to prioritize workload in a fast-paced environment.
• Excellent verbal and written communication skills are required.

Responsibilities

• Provide property management and tenancy administration support services.
• Coordinate and prepare renewal of tenancies.
• Liaise with contractors for repair and maintenance works.

Skills

Customer Service

Administration

Communication

IT literacy

Organization

Numeracy

Detail-oriented

Resilience

Positive attitude

Ability to prioritize

Tools

MS Office

Job description

Property Coordinator

We are looking for a highly motivated Customer Service Advisor to join our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.

What’s in it for you?

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry-leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative, rewarding, and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide property management and tenancy administration support services to branches, landlords, and tenants. You will also coordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carried out in time and to standards.

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient, positive, numerate, and detail-oriented
• Organized and able to prioritize workload in a fast-paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Additional Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral program
• Sick pay
• Wellness program

Our existing Customer Service Advisor team comes from diverse backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.

Jones & Chapman is an equal opportunities employer and encourages applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion, marital status, or pregnancy and maternity.

Don’t meet every requirement? We believe in building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t match every qualification, we encourage you to apply. You might be the right candidate for this or other opportunities.

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