Property Coordinator

Osborne Appointments; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A fast-growing property management firm is seeking a Property Coordinator in Borehamwood. This full-time role involves resolving deposit disputes, advising members and tenants, and managing a caseload. The ideal candidate should have experience in the private rented sector and strong communication skills. This position offers hybrid working options and competitive benefits including private health care and annual leave purchase scheme.

Benefits

23 days holiday + UK bank holidays

Life assurance

Private health care for you and dependents

Employee assistance programme

Season ticket loan

Rental deposit loan

Annual leave purchase scheme

Qualifications

• Experience in property, legal, or customer service is desirable.
• Ability to learn new systems quickly.
• Strong planning and organization skills.

Responsibilities

• Manage and resolve deposit disputes effectively.
• Advise members and tenants through phone and email.
• Respond to enquiries within set KPIs.

Skills

Experience in the private rented sector

Background in complaints handling

Proficient in Microsoft Office

High attention to detail

Strong teamwork skills

Proactive problem-solving

Job description

Property Coordinator

OA are recruiting for a Property Coordinator to join our client s highly successful and growing team.

You will be responsible for successfully resolving deposit disputes between landlords, tenants, and agencies - from initial inquiries and dispute handling to early resolution or formal resolution through a written proposal or decision. You will also effectively manage a caseload of dispute cases.

Location: Borehamwood

Hours: Full-time, 9am 5:30pm, Monday to Friday. Hybrid working: 2 days in the office and 3 days from home following successful training. Remote working also considered.

Salary: Up to GBP30,000 depending on experience

Property Coordinator Benefits:

• 23 days holiday + UK bank holidays
• Life assurance
• Private health care for you and dependents
• Employee assistance programme, including GP line, cashback for treatments, advice line
• Season ticket loan
• Rental deposit loan
• Annual leave purchase scheme

Property Coordinator Key Responsibilities:

• Manage and resolve disputes through early resolution, default, or written decisions, ensuring KPIs and deadlines are met.
• Advise Members and Tenants via phone and email, liaising with landlords, agents, and tenants.
• Respond to dispute enquiries within set KPIs and Scheme Rules.
• Engage with parties to seek resolution, including initial contact by phone.
• Assess evidence, approve cases, and log disputes accurately and promptly.
• Oversee dispute evidence collection and fee processing within required timelines.
• Maintain records, update logs, and provide data as needed.
• Assist with staff training, including inductions and overview sessions.
• Support report preparation for government and internal use.
• Help with communication, membership enquiries, and general department support.
• Suggest process improvements and assist with analysis and projects.

Property Coordinator Skills and Experience:

• Experience in the private rented sector, lettings, or financial services is desirable.
• Background in complaints or claims handling within property, legal, or customer service.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• High attention to detail and quality standards.
• Strong teamwork and relationship-building skills.
• Ability to learn new systems and processes quickly.
• Proactive problem-solving mindset.
• Strong planning, organisation, and time management skills.

If you re interested in the position, please apply online with your CV.

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