Property Claims Handler - London

Sedgwick; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Property Claims Handler to join their team in London. In this pivotal role, you'll manage domestic property damage claims, providing support and guidance to clients during challenging times. You'll be the calming voice that helps individuals navigate through their claims, ensuring they receive the assistance they need. This role offers a unique opportunity to develop your skills in a supportive environment while contributing to a mission that prioritizes care and community. If you are driven to make a difference and enjoy a dynamic work atmosphere, this is the perfect opportunity for you.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working arrangements

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Voluntary benefits – green car scheme

Discounts on various products and services

Qualifications

• Detail-oriented problem-solvers with a passion for helping people.
• Ability to manage time effectively and handle multiple claims.

Responsibilities

• Manage domestic property damage claims across London.
• Coordinate visits from contractors and compile comprehensive reports.

Skills

Excellent communication skills

Problem-solving abilities

Time management

Insurance knowledge

Full UK Driving Licence

Education

Chartered Institute of Loss Adjusters' Cert CILA qualification

Tools

Apple software (iPads, tablets)

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Job Title: Property Claims Handler - London

Job Location: London

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Be the calm voice claimants rely on to get their lives back on track.

Job Description:

As a Domestic Loss Adjuster, you'll manage a caseload of domestic property damage claims across London, from visiting customers at their homes, coordinating visits from contractors, to finally settling each claim. Imagine yourself stepping into people's lives during some of their most unsettling moments: a burst pipe that flooded the kitchen, a fire that scorched the living room, trees fallen through the roof from storm damage. You'll be there, the calming presence amidst the chaos, then returning to your desk at Sedgwick surrounded by your colleagues, or to your laptop at home, to compile a comprehensive report.

This is perfect for detail-oriented problem-solvers, with a passion for helping people, who crave variety and want to build a rewarding career.

The skills you will have when you apply:

• A full UK Driving Licence: It is essential you can travel by car.
• Insurance knowledge: Have an understanding of how a home insurance policy operates and the basic makeup of a domestic property.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly and negotiate fair settlements for all.
• Problem-solving abilities: You should be able to identify and solve problems efficiently.
• Time management: As you’ll be planning your own week, you must effectively manage your time, prioritize tasks, and meet deadlines. You will be required to handle multiple claims simultaneously.

What is helpful, but not vital, in your application:

• Use of Apple software such as iPads, or other tablets.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

The skills that will be developed once working:

• We will provide all the Sedgwick specific training you need to thrive in this role.

What we’ll give you for this role:

Remuneration & more:

• Competitive salary taking into account skills, experience and qualifications.
• A Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from our office or your home.

Health & support:

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Group Income Protection.
• Employee assistance programme for employee wellbeing.

Other benefits:

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, you will be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year. You'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date, we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.