Property Claims Handler

Adjusting Appointments Limited; West Yorkshire; On-site; GBP 28,000; Full time

Job summary

Une entreprise de gestion des sinistres dynamique recherche un Property Claims Handler pour rejoindre son équipe. Vous serez responsable de la gestion de votre propre portefeuille de sinistres, en interagissant avec les clients, les assureurs et les fournisseurs tiers. L'expérience en gestion des sinistres pour les biens est essentielle, tout comme l'empathie face à des clients ayant subi des pertes.

Benefits

25 jours de congé annuel, plus option d'acheter des jours supplémentaires

Qualifications

• Expérience en gestion des sinistres de A à Z.
• Compétences d'écoute et de gestion des plaintes.
• Capable de travailler sous pression et de gérer des situations difficiles.

Responsibilities

• Gérer une charge de sinistres nouveaux et existants.
• Répondre aux appels téléphoniques et traiter les instructions par e-mail.
• Évaluer les sinistres pour déterminer la responsabilité.

Skills

Gestion des sinistres immobiliers

Compétences en service client

Gestion du temps

Gestion des priorités

Empathie

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional