Property Claims Handler

Adjusting Appointments Limited; Stockton-on-Tees; On-site; GBP 23,000 - 28,000; Full time

Job summary

A dynamic loss adjusting organization in Stockton-on-Tees is seeking an experienced Property Claims Handler to manage a caseload of property claims. The role involves customer interaction, resolving technical questions, and prioritizing workload. Ideal candidates will have strong customer service skills and experience handling complaints related to property claims. The position offers a salary of up to £28,000 per annum plus flexible benefits.

Benefits

25 days holiday plus additional options

Flexi benefits

Qualifications

• Buildings/Property Claims handling experience cradle to grave - Essential.
• Excellent customer services skills within a telephone environment - Essential.
• Ability to manage and prioritise own workload - Essential.

Responsibilities

• Manage caseload of new and existing property claims.
• Liaise with customers, clients, and insurers.
• Handle and resolve insurance-related technical questions.

Skills

Customer service skills

Diary management

Time management

Empathy

Job description

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Property Claims Handler, Stockton-on-Tees

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Client:

Adjusting Appointments Limited

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e58150e09147

Job Views:

31

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional