Property Claims Handler

Adjusting Appointments Limited; South Shields; On-site; GBP 28,000; Full time

Job summary

Adjusting Appointments Limited is seeking an experienced Property Claims Handler to join their vibrant team in South Shields. The role involves managing your own caseload of property claims, providing solutions and ensuring customer satisfaction in a dynamic environment. You will handle incoming instructions, resolve technical questions, and ensure claims progress within deadlines, while also demonstrating empathy to clients affected by property loss due to unforeseen circumstances.

Benefits

25 days holiday

Option to buy additional holiday

Qualifications

• Experience handling Buildings/Property claims cradle to grave.
• Strong customer service skills in a phone environment.
• Ability to manage and prioritize workload.

Responsibilities

• Manage a caseload of new and existing property claims.
• Liaise with clients, insurers, and customers via phone and email.
• Assess claims to determine liability and make decisions.

Skills

Customer Service

Diary Management

Empathy

Workload Prioritization

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional