Property Claims Handler

TN United Kingdom; Scotland; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking an experienced Property Claims Handler to join their dynamic team in Dumfries and Galloway. This role involves managing a diverse caseload of property claims, providing essential support to clients and customers during challenging situations. You will be responsible for assessing claims, coordinating with third-party suppliers, and ensuring compliance with strict deadlines. The company offers a competitive salary and flexible benefits, including generous holiday options. If you have a passion for customer service and a strong background in claims handling, this opportunity is perfect for you.

Benefits

25 days holiday

Option to buy additional holiday days

Qualifications

• Experience in cradle-to-grave property claims handling is essential.
• Strong customer service skills and ability to manage complaints.

Responsibilities

• Manage a caseload of property claims and monitor progress.
• Liaise with customers and clients through various communication channels.

Skills

Claims Handling

Customer Service

Diary Management

Workload Management

Empathy Skills

Job description

Social network you want to login/join with:

Property Claims Handler, Dumfries and Galloway

Client:

Adjusting Appointments Limited

Location:

Dumfries and Galloway, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

9e54358eb5c1

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Job Profile

Property Claims Handler

An experienced Claims Handler is required to join a dynamic loss adjusting organization providing building claims solutions on a nationwide basis. You will be part of a busy and vibrant claims handling team managing your own caseload of property claims.

As a Property Claims Handler, you will:

• Answer incoming calls and electronic instructions.
• Liaise with customers, clients, and insurers via phone, email, and written communication.
• Handle and resolve technical insurance-related questions from clients.
• Monitor the progress of claims within strict deadlines.
• Assess claims to determine liability and make decisions on acceptance or decline within delegated authority.
• Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring suppliers.

Experience required:

• Cradle-to-grave buildings/property claims handling experience - Essential
• Excellent customer service skills in a telephone environment - Essential
• Ability to work within targeted environments - Essential
• Diary management experience - Essential
• Experience booking and arranging appointments - Essential
• Ability to manage and prioritize workload - Essential
• Experience handling challenging situations - Essential
• Experience managing complaints - Essential
• Strong empathy skills to support customers experiencing loss or damage to their homes due to fire, flood, or water impact

Salary & Benefits:

• Up to £28,000 per annum
• Flexible benefits including 25 days holiday plus the option to buy additional days