Property Claims Handler

Adjusting Appointments Limited; Oxford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading loss adjusting organization seeks an experienced Property Claims Handler to join a dynamic team. The role involves managing a caseload of property claims, providing solutions to clients and ensuring excellent customer service. Candidates must have proven experience in claims handling and customer interactions, along with strong organizational skills and empathy for clients affected by property damage.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in Buildings/Property Claims handling - Essential.
• Excellent customer services skills within a telephone environment - Essential.
• Ability to manage and prioritise own workload - Essential.
• Experience of handling complaints and challenging situations - Essential.

Responsibilities

• Manage own caseload of new and existing property claims.
• Liaise with customers, clients, and insurers via various communication methods.
• Assess claims to ascertain liability and make decisions on claims.

Skills

Customer service

Claims handling

Diary management

Empathy

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional