Property Claims Handler

Adjusting Appointments Limited; Barnard Castle; On-site; GBP 24,000 - 28,000; Full time

Job summary

Une entreprise de gestion de pertes dynamique recherche un Property Claims Handler pour rejoindre son équipe. Vous gérerez des cas de sinistres, communiquerez avec clients et assureurs, et aurez un rôle clé dans la résolution des réclamations de biens. Une expérience antérieure dans la gestion des visites et des situations difficiles est essentielle.

Benefits

25 jours de congé plus possibilités d'achats supplémentaires

Qualifications

• Expérience dans la gestion de réclamations immobilières de bout en bout.
• Compétences exceptionnelles en service client par téléphone.
• Capacité à gérer un environnement ciblé.

Responsibilities

• Gérer un portefeuille de nouvelles et anciennes réclamations immobilières.
• Répondre aux appels entrants et traiter les instructions électroniques.
• Évaluer les réclamations pour déterminer la responsabilité.

Skills

Service à la clientèle

Gestion des priorités

Gestion des plaintes

Empathie

Job description

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An experienced Claims Handler is required to join a Dynamic Loss Adjusting Organisation providing building claims solutions on a nationwide basis. You will join a busy and vibrant claims handling team where you will manage your own caseload of new and existing property claims.

As a Property Claims Handler you will:

• Answer incoming telephone calls and deal with incoming electronic instructions.
• Liaise with customers, clients, insurers via the telephone, email and in writing.
• Handle and resolve insurance related technical questions from clients.
• Monitor the progress of new and existing claims within strict deadlines.
• Assess claims in order to ascertain liability and make decisions either accepting or declining the claims within delegated authority levels.
• Handle and deal with appointments and manage third party suppliers such as building networks, drying/restoration suppliers and flooring suppliers.

Experience required:

• Buildings/Property Claims handling experience cradle to grave - Essential
• Excellent customer services skills within a telephone environment - Essential
• Be able to work within a targeted environment - Essential
• Diary management experience - Essential
• Experience of booking and arranging appointments - Essential
• The ability to manage and prioritise own workload - Essential
• Experience of handling and dealing with challenging situations - Essential
• Experience of handling complaints - Essential
• Possess excellent empathy skills being able to handle customers who have had losses / damage to their homes via fire, flood & water impact

Salary & Benefits:

• up to £28,000 per annum
• plus flexi benefits including 25 days holiday plus the option to buy additional